Operations Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Key Responsibilities Direct and coordinate all maintenance activities for the baggage handling system, including preventative maintenance, repairs, and system upgrades Develop and implement maintenance schedules and procedures to minimize system downtime and maximize operational efficiency Supervise and mentor a team of conveyor technicians and mechanics Monitor system performance metrics and identify areas for improvement In conjunction of upper management, coordinate with airport operations, airlines, and other stakeholders regarding maintenance activities and system outages Ensure compliance with safety regulations, industry standards, and operational requirements Respond to system emergencies and implement contingency plans when necessary Analyze maintenance data and prepare comprehensive reports for senior management Qualifications High school diploma 5+ years of experience in operations management, preferably in airport operations or complex mechanical systems Demonstrated experience managing maintenance teams and contractors Strong understanding of automated conveyor systems, PLCs, motors, and control systems Excellent problem-solving skills with the ability to make quick decisions during system failures Strong leadership and communication skills to coordinate with diverse stakeholders Experience with CMMS (Computerized Maintenance Management Systems) Knowledge of relevant safety regulations and industry standards Project management experience preferred Skills & Attributes Strong technical aptitude with mechanical and electrical systems Exceptional organizational and time management skills Ability to work under pressure in a fast-paced environment Excellent verbal and written communication skills Analytical thinking and data-driven decision making Proactive approach to system reliability and performance Customer-focused mindset Additional Requirements Must be available for on-call rotations and emergency response May require working non-standard hours including nights, weekends, and holidays Airport security clearance will be required Physical requirements include walking through airport facilities, standing for extended periods, and occasionally working in confined spaces Ability to lift up to 50lbs This position offers a competitive salary and benefits package commensurate with experience and qualifications. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 95,000.00 110,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site Boston, MA If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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