Targeted Case Manager (TCM) / Care Navigator

FamilyCare Behavioral Wellness Center | Northern Kentucky

Job Type: Full-Time or Part-Time
Pay: $17.31–$24.00 per hour, based on qualifications and experience
Schedule: Monday–Friday, primarily daytime hours
Work Location: In-Person, Office-Based & Community-Based (Fieldwork)
Reports To: TCM Coordinator & Clinical Supervisor

Make a Difference Beyond the Office!

Are you passionate about helping individuals and families overcome challenges, access resources, and build healthier, more stable lives?

At FamilyCare Behavioral Wellness Center , we believe meaningful behavioral health treatment extends beyond the counseling office. Our comprehensive programs bring together therapy, Targeted Case Management (TCM), family support, and community resources to help children, adolescents, adults, and families achieve lasting progress.

We are seeking a motivated, organized, compassionate, and dependable Targeted Case Manager (Behavioral Health Care Navigator) who enjoys working directly with people, building community partnerships, solving problems, and making a measurable difference.

This is an excellent opportunity for someone who thrives in a fast-paced environment, values teamwork, and takes pride in managing their responsibilities from beginning to end.

If you are someone who takes initiative, follows through, stays organized, and genuinely enjoys helping people navigate life's challenges, we would love to meet you!

What Is a Targeted Case Manager?

A Targeted Case Manager is an essential member of our behavioral health treatment team who helps clients and families identify their needs, access community resources, coordinate services, and overcome barriers affecting their mental health, daily functioning, and overall well-being.

Unlike a traditional office-only position, this role combines direct community engagement with structured office-based case management responsibilities.

Our TCM services are provided through Kentucky Medicaid and require consistent client engagement, individualized care planning, accurate documentation, timely follow-up, and compliance with program requirements.

You will work closely with clients, families, therapists, schools, community agencies, and other professionals to help ensure everyone is working toward the same treatment goals.

This is not simply a referral position or a job where you check in with clients once a month. It is an active, hands-on care coordination role that requires initiative, problem-solving, accountability, and meaningful engagement.

A Day in the Life: Office + Community

In the Office — Organization, Planning & Coordination

A significant portion of your workday involves managing your caseload and ensuring services are coordinated effectively. Responsibilities include:

• Scheduling appointments, client contacts, home visits, and treatment-team meetings.

• Making and returning phone calls to clients, guardians, providers, and referral sources.

• Completing case notes, assessments, individualized TCM care plans, safety plans, and other required documentation.

• Monitoring authorization dates, upcoming deadlines, required contacts, and outstanding documentation.

• Tracking client engagement, missed appointments, referrals, and follow-up needs.

• Coordinating with therapists and other members of the treatment team.

• Communicating with schools, healthcare providers, community partners, and referral agencies.

• Preparing for case reviews, service-team meetings, and discharge planning.

In the Community — Making a Direct Impact

You will also spend time in the field working directly with clients and families through:

• Scheduled home visits and community-based meetings.

• Face-to-face client and family contacts.

• Identifying barriers related to housing, transportation, food security, education, healthcare, and family stability.

• Connecting families with community resources and helping them navigate services.

• Collaborating with schools, community organizations, and healthcare providers.

• Supporting families involved with child protective services, foster care, or family court systems.

• Participating in treatment-team meetings and care coordination activities.

• Monitoring progress toward individualized goals and helping clients overcome barriers.

You must be comfortable transitioning between office responsibilities and fieldwork while managing multiple priorities throughout the day.

Your Key Responsibilities

1. Caseload Management & Client Engagement

• Independently manage an assigned caseload of approximately 25 clients , with assignments adjusted according to program needs.

• Establish and maintain professional, supportive relationships with clients and families.

• Complete meaningful and consistent client contacts based on individualized needs and program expectations.

• Schedule and conduct face-to-face meetings, home visits, community contacts, and care coordination activities.

• Monitor treatment engagement and proactively address missed appointments, barriers, and nonparticipation.

• Follow through on identified needs rather than simply providing a referral and closing the task.

2. Assessments, Care Planning & Documentation

• Complete comprehensive TCM strengths-and-needs assessments.

• Develop individualized TCM care plans with measurable goals, objectives, and interventions.

• Assist with safety planning and coordinate appropriate responses to identified concerns.

• Conduct care-plan reviews and monitor progress toward established goals.

• Maintain accurate, timely, and clinically meaningful documentation in the electronic health record.

• Complete all required forms, service reports, assessments, and authorization-related documentation.

• Maintain organized tracking systems for contacts, appointments, care-plan deadlines, authorizations, and follow-up tasks.

• Ensure documentation supports medical necessity and applicable Kentucky Medicaid requirements.

3. Care Coordination & Community Collaboration

• Collaborate closely with assigned therapists, clinical supervisors, and other treatment-team members.

• Coordinate services with community providers, healthcare organizations, and referral sources.

• Maintain professional communication with Kentucky DCBS/CPS, attorneys, family courts, foster care providers, school personnel, and community partners , as authorized and appropriate.

• Facilitate treatment-team meetings, case reviews, and interdisciplinary communication.

• Advocate for appropriate resources and services while maintaining professional boundaries and confidentiality.

• Coordinate transitions, referrals, aftercare planning, and appropriate discharge services.

4. Compliance, Productivity & Accountability

• Maintain accurate records of required monthly contacts and completed services.

• Monitor caseload activity, treatment deadlines, authorizations, and documentation requirements.

• Complete case notes and other required documentation within agency timelines.

• Remain responsive to client needs, team communications, and supervisor requests.

• Meet established productivity, engagement, and quality expectations.

• Identify concerns early, communicate barriers, and take initiative to resolve outstanding tasks.

• Participate in supervision, training, quality improvement, and team meetings.

• Assist with crisis coordination and safety-related concerns within the scope of the position and agency protocols.

What Makes Someone Successful in This Role?

We are looking for someone who brings both compassion and accountability to their work.

The ideal candidate is:

• Highly organized: You can manage multiple clients, deadlines, appointments, and documentation requirements without losing track of important details.

• Dependable: You follow through on commitments, maintain consistent attendance, and take responsibility for your work.

• Proactive: You identify problems, communicate concerns, and take action without waiting to be reminded.

• Adaptable: You can pivot when a client cancels, a family experiences a crisis, or an urgent need arises.

• An excellent communicator: You are professional, responsive, and comfortable communicating with families, attorneys, schools, child welfare agencies, and other providers.

• Detail-oriented: You understand that documentation, authorizations, and deadlines are essential components of quality care.

• A strong time manager: You can balance client appointments, travel, phone calls, meetings, and paperwork efficiently.

• A team player: You collaborate with therapists and colleagues rather than working in isolation.

• Solution-focused: You enjoy finding resources, addressing barriers, and helping families navigate complex situations.

• Flexible and committed: You understand that some days require adjusting priorities or staying beyond your usual schedule, when authorized and compensated as applicable, to complete time-sensitive responsibilities.

• Professional: You maintain appropriate boundaries, confidentiality, sound judgment, and a respectful demeanor in challenging situations.

This position is best suited for someone who enjoys wearing multiple hats, can work independently, and takes ownership of their caseload.

Qualifications & Requirements

Required:

• Bachelor's degree in a human services or related field from an accredited college or university.

• Ability to meet applicable Kentucky Medicaid Targeted Case Management provider qualification requirements.

• Strong written and verbal communication skills.

• Demonstrated organizational, time-management, and problem-solving abilities.

• Proficiency with computers, electronic documentation, and Microsoft or Google productivity tools.

• Valid driver's license, reliable transportation, and current automobile insurance meeting agency requirements.

• Ability and willingness to travel throughout the community for client visits and coordination.

• Ability to work independently while maintaining consistent communication with supervisors and treatment-team members.

• Ability to maintain confidentiality and comply with HIPAA and agency policies.

Preferred:

• At least one year of relevant post-degree experience in community-based behavioral health, case management, social services, or a related setting.

• Master's degree in social work, psychology, counseling, human services, or a related field.

• Previous experience in Medicaid-funded Targeted Case Management.

• Experience with children, adolescents, families, or adults experiencing mental health or substance use concerns.

• Familiarity with Kentucky DCBS, foster care, family court, school systems, and community resource networks.

• Experience completing assessments, care plans, service coordination documentation, and discharge planning.

• Knowledge of behavioral health diagnoses, crisis response, trauma-informed care, and family systems.

Why Join FamilyCare?

At FamilyCare, you are not just managing a list of clients. You are part of a collaborative team working to improve access to behavioral healthcare and strengthen families throughout our community.

We offer:

• Meaningful work: Make a direct impact on individuals and families navigating real-life challenges.

• Team-based care: Work alongside therapists, Care Navigators, clinical supervisors, and administrative support staff.

• Professional development: Opportunities for continued learning, training, and career growth.

• Variety in your workday: A combination of office-based responsibilities, direct client engagement, and community collaboration.

• Supportive leadership: Access to supervision, guidance, and opportunities to develop your case management skills.

• Competitive compensation: Based on experience and qualifications.

• Benefits for eligible employees: Health, dental, vision, life insurance, and paid time off.

• Work-life balance: A primarily Monday–Friday schedule with clear expectations, teamwork, and professional accountability.

Ready to Make an Impact?

If you are passionate about behavioral health, enjoy connecting people with resources, and have the organizational skills to manage a busy, community-based caseload, we encourage you to apply.

We are looking for someone who does more than complete tasks—we want a Care Navigator who follows through, builds relationships, solves problems, and takes pride in helping clients and families move forward.

Join FamilyCare Behavioral Wellness Center and help us connect care, strengthen families, and build healthier communities.

FamilyCare is an Equal Opportunity Employer committed to providing a professional, inclusive, and supportive workplace.