Front Desk Concierge - Luxury Residential Condominium

Job Description

Job Description

Front Desk Concierge – Luxury Residential Condominium

Location: Miami Beach, FL
Company: Apollo Security LLC
Position: Front Desk Concierge / Residential Front Desk Attendant
Schedule: All Shifts Available – Morning, Afternoon, Evening & Overnight
Employment Type: Full-Time & Part-Time Opportunities

Job Overview

Apollo Security LLC is seeking professional, reliable, and customer-service-oriented Front Desk Concierge personnel to join our team at a luxury residential condominium in Miami Beach.

The ideal candidate will have excellent communication skills, a professional appearance, strong attention to detail, and a passion for providing exceptional hospitality services.

As a Front Desk Concierge, you will serve as the first point of contact for residents, guests, and vendors, ensuring a welcoming, organized, and secure residential environment.

Key Responsibilities

• Greet and assist residents, guests, and visitors in a professional, courteous, and welcoming manner.

• Provide exceptional customer service while maintaining the standards of a luxury residential community.

• Monitor and manage access to the building, verifying visitors, vendors, and contractors according to established procedures.

• Answer incoming telephone calls, respond to inquiries, and direct requests to the appropriate departments.

• Register visitors, maintain accurate access logs, and monitor building entry points.

• Assist residents with general inquiries, service requests, deliveries, and building-related information.

• Coordinate with the Security, Receiving, Valet, and Management departments to ensure smooth daily operations.

• Monitor security cameras and report suspicious activity, safety concerns, or unusual incidents.

• Maintain detailed daily activity logs, shift reports, and incident reports when necessary.

• Respond promptly and professionally to emergencies, resident concerns, and unexpected situations.

• Maintain a clean, organized, and professional front desk and lobby environment.

• Follow all condominium policies, standard operating procedures, and management directives.

Qualifications & Requirements

• Previous experience in luxury residential condominiums, hospitality, hotels, concierge services, or front desk operations is strongly preferred.

• Excellent customer service and interpersonal skills.

• Strong verbal and written communication skills in English; Spanish proficiency is a plus.

• Professional appearance, positive attitude, and strong work ethic.

• Basic computer skills and the ability to learn property management software.

• Experience with BuildingLink, access control systems, or similar condominium management platforms is a plus.

• Ability to multitask, prioritize responsibilities, and remain calm under pressure.

• Strong attention to detail, punctuality, and reliability.

• Ability to work independently and as part of a team.

• Availability to work weekends and holidays as required.

Available Shifts

We are currently seeking qualified candidates for multiple schedules, including:

• Morning Shifts: 7:00 AM – 3:00 PM

• Afternoon/Evening Shifts: 3:00 PM – 11:00 PM

• Overnight Shifts: 11:00 PM – 7:00 AM

Actual schedules may vary depending on property needs. Full-time and part-time positions may be available.

What We Offer

• Opportunity to work in a prestigious luxury condominium environment.

• Professional and supportive management team.

• Consistent scheduling and opportunities for career advancement.

• Ongoing training and professional development.

• A team-oriented workplace focused on hospitality, professionalism, and service excellence.

How to Apply

Interested candidates should submit an updated resume highlighting relevant experience in residential concierge services, hospitality, customer service, or property operations.

Please indicate your preferred shift and availability when applying.

Apollo Security LLC is an Equal Opportunity Employer committed to maintaining a professional, respectful, and inclusive workplace.