Technology Support Specialist

Join our Team at Portland Community College Employment is limited to residents of Oregon and Washington. Applicants may request reasonable accommodations in the hiring process. PCC IT Service Desk is seeking a Technology Support Specialist to provide remote computer support to end users across the college. Work Schedule Monday – Thursday: 11:00 am – 8:00 pm Friday: 8:00 am – 5:00 pm Typical Duties and Responsibilities Provide computer hardware, software, and network support to end users. Act as the primary point of contact for all incoming calls and email support requests. Respond to infrastructure emergencies, prioritizing and escalating as needed. Document, track, and monitor issues and outages using database management software. Configure, test, diagnose, and resolve network anomalies. Train staff on computer platforms and applications. Direct and review work of student and casual employees. Minimum Qualifications High school diploma or equivalent. Associate’s degree or two years of college‑level coursework in a computer‑related discipline, or equivalent experience. Two years of experience with automated systems, PCs, network technologies, databases, learning management systems, printers, and common software applications. Knowledge, Skills, and Abilities Knowledge of Computing devices, operating systems, network technologies, printers, and peripherals. Desktop, client‑server, and browser‑based software applications. Principles of troubleshooting and analysis. Skills in Learning new computer software. Verbal and written communication. Multi‑tasking and time management. Abilities to Troubleshoot, diagnose, and repair hardware and software in a networked environment. Plan, organize, and document complex network activities. Prioritize work requests and work occasional long hours. Provide own transportation for occasional on‑site visits. Work Environment Full‑remote position with occasional on‑site visits for team meetings or emergencies. Requires exposure to changing ergonomic environments, lifting up to 40 lbs, and working in confined spaces. Benefits Competitive salary. Comprehensive benefit package. Oregon PERS contribution. Tax‑deferred annuity and deferred compensation programs. Tuition waiver for employee and spouse, and tuition reimbursement for other institutions. Free access to sport centers and performing arts. Paid leave: 8 hrs vacation per month (additional with tenure), 1 day sick leave per month, 12 paid holidays, 24 hrs personal leave per year. Veteran Preference PCC complies with Oregon Veterans’ Preference. Eligible veterans should submit required documentation during the application process. Equal Opportunity Employment Portland Community College is an equal opportunity employer. We embrace equity and inclusion. Classified 22 (A) – Full Time #J-18808-Ljbffr