Key Holder (Fashion Valley)

Job Description

Key Holder, Fashion Valley

Location: Fashion Valley, San Diego, CA (onsite, in store)

Type: Full-time, hourly (non-exempt)

Reports to: Store Manager

Pay range: $22.00 to $25.00 per hour, plus eligibility for a monthly store performance bonus

Why JAXXON

JAXXON is one of the fastest-growing men's jewelry and accessories brands in the world: premium chains, watches, and accessories sold directly to customers, backed by a media universe and a roster of athletes and creators. We're opening stores in Southern California, and our stores are where the brand comes to life.

The role

The Key Holder is a senior, trusted associate entrusted to open and close the store and hold the standard on shift when a manager isn't on the floor, while still delivering premium, personalized service. On shift you also own loss prevention and safety, protecting high-value product and keeping the store secure. This is the development step between Store Associate and Assistant Store Manager: you bridge the associate team and store leadership, and you start building the coaching, business, and communication habits that store leadership requires.

What you'll do

The duties listed in this section are the essential functions of this position. They are performed with or without reasonable accommodation. JAXXON engages in a good faith interactive process with qualified individuals with disabilities and with employees who need accommodation for a sincerely held religious belief.

Run the shift

• Open and close the store securely: alarm arm and disarm with your own code, lights, safe, floor and case checks, doors secured, following the checklist every time.
• Deliver premium, customer-first service and styling; drive sales through clienteling and product expertise.
• Execute POS transactions, exchanges, returns, and special orders accurately and per policy.
• Handle cash and drawer procedures accurately; surface any discrepancy honestly and immediately.
• Help run store events and community activations.

Coaching and leadership

• Provide in-the-moment coaching and direction to associates while leading a shift.
• Reinforce store expectations and standards for service, visual presentation, and brand.
• Escalate recurring performance opportunities to store leadership rather than letting them repeat.

Business performance

• Understand daily store goals and key KPIs and know where the shift stands against them.
• Help drive the team toward results through floor leadership, selling behaviors, clienteling, and consistent execution.

Inventory

• Support accurate inventory by following product movement procedures exactly.
• Identify and escalate discrepancies as soon as you find them.
• Ensure damages, recalls, giveaways, and other non-sale inventory movements are properly communicated and documented.

Culture and team environment

• Help foster a positive, accountable store environment that reflects JAXXON's culture and values.
• Set the standard for the associate team through your own conduct, reliability, and service.

Communication and shift handoff

• Communicate relevant business results, customer escalations, inventory concerns, operational issues, and team opportunities to store leadership.
• Complete a clear handoff at the end of every shift so accountability carries cleanly from shift to shift.

Loss prevention and safety

• Own loss prevention and safety on shift: visible deterrence, securing high-value product, and discreet incident handling and documentation. You are never expected to physically confront or detain.
• Follow all store safety procedures, including the IIPP and WVPP.

Physical presence on the sales floor

Physical presence on the sales floor is an essential function of this role. This position requires standing, walking, and moving continuously throughout the shift, typically eight hours or more, in order to hold the standard on shift when a manager is not present, provide visible deterrence, maintain unobstructed line of sight on secured high-value merchandise, engage customers on approach, and complete secure open and close routines. Work is performed while moving between the sales floor, display cases, styling areas, stockroom, and back of house rather than at a single fixed station. The role also requires frequent reaching, bending, and kneeling, occasional ladder or step stool use, fine hand dexterity to handle jewelry and operate the point of sale system, and the ability to lift and carry up to 50 lbs.

Other duties, responsibilities, and activities that are marginal to this position may be assigned and may change at any time, with or without notice. Assignment of marginal or other duties does not change, expand, or replace the essential functions identified above.

What we're looking for

Required

• Retail sales experience with a track record of reliability and trust (premium or specialty a plus).
• Comfort with POS, returns and exchanges, and cash, open, and close procedures.
• Basic shift-leadership instinct, strong customer service and selling, and knowledge of the product and the business.
• Willingness to give and receive in-the-moment coaching.
• Able to stand, walk, and move on an active sales floor for the full duration of a shift, typically eight hours or more.
• Broad and flexible availability based on the needs of the business, including opening and closing shifts, evenings, weekends, holidays, inventory counts, store events, product launches, and peak selling periods.

Preferred

• Prior keyholder or shift-lead experience.
• Loss prevention or safety awareness (high-value or jewelry retail a plus).
• Interest in growing toward Assistant Store Manager.

Working conditions

Onsite, retail floor. Non-exempt and overtime eligible; California meal and rest periods apply; bag checks are paid on-the-clock time; no wage deductions for shortages. Company-furnished uniform and JAXXON pieces at no cost. All physical requirements described above are performed with or without reasonable accommodation, and reasonable accommodations are available for qualified individuals with disabilities.

Career path

Store Associate > Key Holder > Assistant Store Manager > Store Manager > Area Manager. Key Holder is the development step where associates build the leadership habits Assistant Store Manager requires.

Employment terms

Monthly store performance bonus. Full time store team members are eligible for a monthly bonus tied to overall store performance.

Employment is at-will. Must be legally authorized to work in the United States. Subject to a background check completed after a conditional offer, using an FCRA and ICRAA compliant process, consistent with the California Fair Chance Act. Full-time team members are eligible for benefits. Must be 18 or older.

JAXXON is an equal opportunity employer and complies with the California Fair Chance Act. Reasonable accommodations are provided for qualified individuals with disabilities and for sincerely held religious beliefs. The pay range stated above is the pay scale JAXXON in good faith reasonably expects to pay for this position at the time of posting, as required by California SB 1162.

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