IT Support Specialist

Job Description

Job Description

About the Company

RNGD is a rapidly scaling organization emerging as a nationally recognized leader in construction through our unique Renegade mindset focused on innovation, creativity, and culture. The team is made up of a highly engaged group of seasoned professionals and emerging leaders. We are creators who believe that what we build drives the growth of our cities and that to fulfill our mission, we must constantly challenge the old way of doing things. Headquartered in New Orleans, Louisiana, we thrive on building communities, building teams, building leaders, and growing the business throughout the Southeast region with additional offices in Mississippi, Tennessee, and Alabama.

About the Role  

We’re looking for an IT Support Specialist that will provide responsive, practical, and service-focused technology support across RNGD’s office, field, and nearby subsidiary operations. Success in this role means employees receive dependable support, technology issues are resolved or escalated efficiently, devices and access are managed accurately, and recurring needs lead to stronger documentation, processes, and self-service resources.

Reporting to the IT Manager, this role provides Tier 1 and Tier 2 support within a Windows-based environment and owns assigned support requests through timely resolution. The IT Support Specialist documents work clearly, communicates progress, escalates appropriately, and helps maintain a reliable, secure, and employee-friendly technology environment. This role supports Microsoft 365, identity and access systems, endpoint-management tools, remote-support platforms, ticketing systems, mobile devices, networking basics, and other technologies used across RNGD’s business operations.

**This is a full-time, on-site position based in our Metairie, LA office.**

Core Responsibilities

• IT Service Delivery and Issue Resolution

• • Provide Tier 1 and Tier 2 support for Windows devices, Microsoft 365 services, printers, basic networking, conference-room technology, mobile devices, and business software used in office, field, and construction-related workflows.
  • Respond to employee requests through approved communication channels and the ticketing system with timely updates, professional communication, and clear next steps.
  • Troubleshoot technical issues, identify root causes where possible, and document the actions taken and outcomes reached.
  • Own assigned support requests through resolution and escalate issues to the appropriate internal, vendor, or external support resource when needed.
  • Maintain a service-focused approach when supporting employees with different levels of technical knowledge.

• Employee Lifecycle and Access Support

• • Complete assigned IT support responsibilities for employee onboarding, offboarding, device preparation, account access, and equipment recovery.
  • Assist with user accounts, password resets, multifactor-authentication enrollment, group membership, licensing changes, and other access-administration tasks in accordance with company procedures.
  • Support Microsoft 365, Active Directory, Microsoft Entra ID, and related identity and access-management processes.
  • Verify that approved access and equipment requests are completed accurately and within expected timelines.
  • Protect confidential information and follow established authorization and least-privilege requirements when handling employee access.

• Endpoint, Asset and Location Support

• • Prepare, configure, deploy, support, recover, and assist with the replacement of computers, mobile devices, peripherals, and other technology equipment.
  • Support device enrollment, configuration, application deployment, compliance, remote support, and other endpoint-management activities.
  • Maintain accurate hardware, software, peripheral, assignment, and device-lifecycle records.
  • Assist with inventory reviews and help identify missing, aging, damaged, or unsupported equipment.
  • Support nearby offices, jobsites, and subsidiary locations as needed, including occasional onsite visits for setup, troubleshooting, inventory, or employee assistance.

• Security and Technology Controls

• • Follow company security procedures when handling accounts, devices, data, software, remote-support sessions, and employee requests.
  • Recognize suspicious activity, phishing attempts, access concerns, and other potential security issues and escalate them promptly.
  • Support multifactor authentication, endpoint protection, access controls, device compliance, and other established security practices.
  • Maintain professionalism, discretion, and confidentiality when accessing employee devices, accounts, systems, or business information.
  • Help employees understand and follow approved cybersecurity expectations and technology procedures.

• Documentation, Training and Continuous Improvement

• • Create and maintain clear ticket notes, knowledge-base articles, user guides, support documentation, and repeatable procedures.
  • Provide basic employee guidance and training on approved technology tools, company procedures, cybersecurity expectations, and available self-service resources.
  • Identify recurring support needs, process gaps, and common sources of confusion and recommend practical improvements.
  • Use available technology, automation, PowerShell, and responsible AI-assisted workflows to improve support efficiency and consistency where appropriate.
  • Contribute to the testing and adoption of new systems, tools, procedures, and support practices.

Preferred Qualifications

• Associate or bachelor’s degree in information technology, computer science, information systems, or a related field preferred; equivalent hands-on experience may be considered. Relevant CompTIA, ITIL, or Microsoft certifications are preferred.
• Experience providing Tier 1 and Tier 2 support in a Windows-based business environment, including Microsoft 365 applications and services.
• Working knowledge of Active Directory or Microsoft Entra ID, endpoint management, remote support, mobile devices, common business technology, and basic network troubleshooting.
• Familiarity with ticketing systems, IT service-management practices, documentation standards, cybersecurity fundamentals, and access-administration procedures.
• Strong service, communication, organization, and problem-solving skills, with the ability to work independently and collaboratively across office, field, and multi-location operations.

• Experience with Microsoft Intune, Windows Autopilot, PowerShell, automation, or construction technology is helpful but not required.

Core Competencies

• RNGD Values Alignment
  • Exemplifies RNGD’s core values:

• • • Renegade Mentality
    • Sweep Floors
    • Build Together
    • Honor Promises

• Technical Support and Troubleshooting

• • Diagnoses and resolves Tier 1 and Tier 2 technology issues across devices, systems, applications, connectivity, and employee workflows.
  • Demonstrates a Renegade Mentality and insatiable curiosity by asking thoughtful questions, challenging assumptions, identifying root causes, and finding practical solutions.

• Service Ownership and Employee Experience

• • Owns support requests from initial response through resolution, providing clear updates, appropriate escalation, and dependable follow-through.
  • Honors Promises by delivering responsive, professional support and creating a reliable technology experience for employees.

• Security, Access and Asset Stewardship

• • Handles accounts, access, devices, software, data, and inventory in accordance with established security procedures and company standards.
  • Demonstrates the Sweep Floors mindset by maintaining accurate records, protecting confidential information, and promptly addressing potential risks.

• Documentation and Continuous Improvement

• • Creates clear support notes, knowledge resources, and repeatable procedures that improve consistency and reduce recurring issues.
  • Demonstrates a Renegade Mentality by using technology, automation, and responsible AI-assisted workflows to strengthen IT support.

• Collaboration and Communication

• • Explains technical issues clearly and builds trusted relationships with employees, teammates, vendors, leadership, and subsidiary teams.
  • Builds Together by sharing knowledge, coordinating effectively, and contributing to a collaborative and service-focused

RNGD is an Equal Opportunity Employer.