Field Service Engineer

Field Service Engineer

Burlington, Vermont, United States

Key Responsibilities:

• Pre-scheduled monthly onsite network maintenance and review for clients
• Network Administration tasks (tasks include network health checks, test backup/restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible)
• Act as an internal Network Administrator, resolve network problems as necessary
• Complete small Network Projects (day or less) for various clients
• Provide onsite emergency responses to business down issues
• Adhere to and innovate processes and procedures to improve service delivery
• Possess the passion to provide top notch customer service and the desire to create Raving Fans
• Job may have significant, regional travel, which typically does not require overnight stays
• Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
• Creative and resourceful in developing solutions for client needs
• Ability to remain composed and confident under stressful conditions
• Need to work independently in front of clients a majority of the time

Qualifications:

• Minimum of a two-year college degree or equivalent field experience
• Proven experience as a Field Service Engineer or similar role.
• Strong knowledge of networking protocols, desktop hardware, and desktop software systems.
• Strong analytical and organizational skills
• Strong communication and interpersonal skills
• Possess inherent troubleshooting skills
• Desire to do what it takes to solve technical challenges
• Practical, hands-on technical experience is a must
• Valid drivers license and willingness to travel to client sites as needed.

Need to have Skills:

• Operating Systems:
• Windows 10 and Windows 11 desktop hardware build experience
• LAN / WAN / Wireless networking hardware and software technologies

Recommended Skills:

• Server Operating Systems (Windows 2012, 2016, 2019, 2022)
• Microsoft Hyper-v 2016,2019,2022
• VMware vSphere 6.7, 7, 8
• Veeam Backup & Replication
• Firewalls, network switching

Or refer someone