Field Service Engineer
Phantom Staffing
Field Service Engineer
Burlington, Vermont, United States
Key Responsibilities:
- Pre-scheduled monthly onsite network maintenance and review for clients
- Network Administration tasks (tasks include network health checks, test backup/restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible)
- Act as an internal Network Administrator, resolve network problems as necessary
- Complete small Network Projects (day or less) for various clients
- Provide onsite emergency responses to business down issues
- Adhere to and innovate processes and procedures to improve service delivery
- Possess the passion to provide top notch customer service and the desire to create Raving Fans
- Job may have significant, regional travel, which typically does not require overnight stays
- Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
- Creative and resourceful in developing solutions for client needs
- Ability to remain composed and confident under stressful conditions
- Need to work independently in front of clients a majority of the time
Qualifications:
- Minimum of a two-year college degree or equivalent field experience
- Proven experience as a Field Service Engineer or similar role.
- Strong knowledge of networking protocols, desktop hardware, and desktop software systems.
- Strong analytical and organizational skills
- Strong communication and interpersonal skills
- Possess inherent troubleshooting skills
- Desire to do what it takes to solve technical challenges
- Practical, hands-on technical experience is a must
- Valid drivers license and willingness to travel to client sites as needed.
Need to have Skills:
- Operating Systems:
- Windows 10 and Windows 11 desktop hardware build experience
- LAN / WAN / Wireless networking hardware and software technologies
Recommended Skills:
- Server Operating Systems (Windows 2012, 2016, 2019, 2022)
- Microsoft Hyper-v 2016,2019,2022
- VMware vSphere 6.7, 7, 8
- Veeam Backup & Replication
- Firewalls, network switching
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Vacancy posted 1 day ago
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