Field Service Engineer

Phantom Staffing

Burlington, VT

Field Service Engineer

Burlington, Vermont, United States

Key Responsibilities:

Pre-scheduled monthly onsite network maintenance and review for clients
Network Administration tasks (tasks include network health checks, test backup/restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible)
Act as an internal Network Administrator, resolve network problems as necessary
Complete small Network Projects (day or less) for various clients
Provide onsite emergency responses to business down issues
Adhere to and innovate processes and procedures to improve service delivery
Possess the passion to provide top notch customer service and the desire to create Raving Fans
Job may have significant, regional travel, which typically does not require overnight stays
Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
Creative and resourceful in developing solutions for client needs
Ability to remain composed and confident under stressful conditions
Need to work independently in front of clients a majority of the time

Qualifications:

Minimum of a two-year college degree or equivalent field experience
Proven experience as a Field Service Engineer or similar role.
Strong knowledge of networking protocols, desktop hardware, and desktop software systems.
Strong analytical and organizational skills
Strong communication and interpersonal skills
Possess inherent troubleshooting skills
Desire to do what it takes to solve technical challenges
Practical, hands-on technical experience is a must
Valid drivers license and willingness to travel to client sites as needed.

Need to have Skills:

Operating Systems:
Windows 10 and Windows 11 desktop hardware build experience
LAN / WAN / Wireless networking hardware and software technologies

Recommended Skills:

Server Operating Systems (Windows 2012, 2016, 2019, 2022)
Microsoft Hyper-v 2016,2019,2022
VMware vSphere 6.7, 7, 8
Veeam Backup & Replication
Firewalls, network switching

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Vacancy posted 4 days ago

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