IT Technician I

Job TitleHardware Support:Provides support for installation, configuration, and troubleshooting of operating systems, software, peripherals, printers, copiers, and audio, video, and telecommunications equipment; assembles and disassembles PCs and components; and installs operating systems and software.Provides the highest level of customer service. Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on the status of service requests.Maintains a necessary level of knowledge of emerging personal computer technologies; maintains thorough knowledge of PCs, iPads, tablets, audiovisual equipment, peripheral repairs and installation, printer sharing device installation, configuration, and standard County applications software; and shares knowledge with colleagues.Support Tier 1 and Tier 2 on-site installation, implementation, maintenance, troubleshooting, and repair of desktops, laptops, printers, iPads, iPhones, and associated peripherals.Software Support:Provide technical support and troubleshooting for desktop operating systems and software applications (e.g., Active Directory, SCCM, Microsoft 365, Adobe Creative Cloud, TCP/IP, MDT, and business applications).Install, configure, and update software applications and patches to maintain compatibility, security, and performance.Assist users with software installation, activation, licensing, and compatibility issues.Provides customer service. (Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on status of service requests.)May perform other essential job functions specific to the position and department assignment.Remote Support:Offer remote troubleshooting assistance for desktop-related issues to users in distributed or remote locations.We are seeking an individual with:Ability to organize and prioritize work with assistance.Ability to understand departmental programs, service policies, and procedures.Ability to follow complex verbal and written instructions.Ability to establish and maintain effective working relationships with peers, management, and clients.Ability to communicate effectively, both verbally and in writing.Hiring salary is commensurate with experience.Minimum QualificationsHigh School diploma or equivalent (associate degree preferred); two (2) years of related technical work experience; or equivalent combination of education and experience. Preferred Requirements:Prefer experience in: SharePoint; Teams; OneDrive and ServiceNow software.Preferred Certifications: CompTIA A+, CompTIA Network+, CompTIA A+, CompTIA Security +, Microsoft Certified Office Specialist, Microsoft Certified Desktop Administrator, or ITIL.Job Contingencies and Special RequirementsWork Environment:It is an in-person work environment, with occasional telework available upon request.May be required to be on-call for emergency/crisis management (e.g., natural disasters, pandemics), and work 24/7 during such events.Lift or carry up to 50 pounds.Dynamic environment requiring adaptability to changing priorities and goals.Post Conditional Offer Contingencies:Must pass a criminal background check; additional checks (e.g., fingerprinting, credit, DMV) may be required based on the assignment.Special requirements: A current driver's license and driving record check is requiredEqual Employment OpportunityLoudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.Reasonable AccommodationApplicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at View phone number on click.appcast.io or email Human Resources.