In Room Dining Server - The Little Nell - Winter

Job Description

Job Description

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.

Inspired by place, united by purpose, defined by you, The Little Nell is a a Relais & Châteaux resort, consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain.

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the View email address on ziprecruiter.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary 
The In-Room Dining Server delivers exceptional dining experiences by promptly and professionally serving food and beverages to guest rooms while ensuring accuracy, quality, and hospitality. This role requires attention to detail, excellent communication, and a commitment to providing personalized service that enhances the guest experience. This position reports to the In Room Dining Manager. 

Job Posting Deadline
Applications for this position will be accepted until October 25, 2026.

Essential Job Functions/Key Job Responsibilities
•    Deliver food and beverages to guest rooms promptly and professionally
•    Ensure accuracy of orders, presentation, and adherence to hotel service standards
•    Set up and serve meals in a courteous and efficient manner
•    Provide menu recommendations and answer guest inquiries regarding food and beverages
•    Maintain cleanliness and organization of in-room dining trays, carts, and work areas
•    Process guest orders via phone, ensuring clarity and special requests are accommodated
•    Handle guest requests and concerns promptly to ensure satisfaction
•    Follow all health, safety, and sanitation guidelines
•    Collect and process payments accurately when required
•    Retrieve and clear trays from guest rooms and hallways in a timely manner
•    Collaborate with kitchen and other departments to ensure seamless service
•    Uphold hotel policies, procedures, and brand standards in all interactions
•    Other duties as assigned

Qualifications

Education & Experience Requirements 
•    High School Diploma or equivalent preferred 
•    Six months related experience required

Knowledge, Skills & Abilities  
•    Strong knowledge of food and beverage menus, including ingredients and preparation methods
•    Basic knowledge of wine, food and cooking methods
•    Ability to provide exceptional guest service with professionalism and attention to detail
•    Excellent verbal communication and active listening skills
•    Strong organizational and time management abilities
•    Ability to handle multiple orders efficiently and accurately
•    Knowledge of proper food handling, safety, and sanitation standards
•    Familiarity with point-of-sale (POS) systems and order-taking procedures
•    Ability to lift and carry trays, carts, and other items safely
•    Strong problem-solving skills to address guest concerns promptly
•    Ability to work independently and as part of a team in a fast-paced environment
•    Basic math skills for processing payments and handling gratuities
•    Professional appearance and adherence to uniform and grooming standards
•    Ability to remain calm and composed under pressure
•    Flexibility to work various shifts, including nights, weekends, and holidays
•    Understanding of hotel policies, services, and room layouts to assist guests effectively

Additional Information

Work Environment & Physical Demands
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Paid Time Off Programs
•    Paid Leave Programs
•    Employee Ski Pass and Dependent Ski Passes
•    Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at View phone number on ziprecruiter.com.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit -and-perks

 

 

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster