Customer Experience Coordinator & Executive Assistant

Job Description

Job Description

Customer Experience Coordinator & Executive Assistant

Location: Premier Automotive Diagnostics - Cumming, GA

Premier Automotive Diagnostics is a family-owned automotive repair shop specializing in Audi, BMW, MINI, Porsche, and Volkswagen. Proudly voted Best of Forsyth , we take pride in providing honest, high-quality service while building lasting relationships with our customers and creating a workplace our team enjoys being part of.

We're looking for a friendly, dependable, and organized team member to become the face of our front office. Duties include, but are not limited to, answering phones, greeting customers, scheduling appointments, and keeping our office running smoothly. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd love to meet you!

We're open to hiring either a full-time or part-time team member, and are willing to work with the right candidate to create a schedule that fits.

Schedule:

• Monday - Friday.
• 8:30 AM - 5:30 PM (Flexible).
• No weekends!

Pay:

• $16–$20 per hour (based on experience).

Benefits:

• Health Insurance.
• Monday - Friday work schedule.
• Opportunities for growth and advancement.
• Team Lunches.
• Performance-Based Raises.
• Employee discounts on vehicle maintenance and repair services.

Responsibilities:

• Greet customers with a welcoming and professional attitude.
• Answer incoming phone calls and respond to customer emails.
• Schedule appointments and manage the daily service calendar.
• Keep customers updated on the status of their vehicles.
• Accept and process customer payments.
• Maintain an organized, professional front office.
• Assist with administrative tasks and support the service team as needed.

Qualifications:

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, email, and learning new software.
• Professional appearance and positive attitude.
• Reliable, punctual, and detail-oriented.
• Previous customer service or receptionist experience preferred.
• Automotive experience is a plus but not required.

We're Looking For Someone Who:

• Enjoys working with people.
• Takes initiative and stays busy without being asked.
• Communicates professionally in person, over the phone, and through email.
• Works well under pressure while maintaining attention to detail.
• Is dependable, honest, and eager to learn.
• Wants to be part of a team that values quality and customer service.

If you're looking for a long-term opportunity with a growing, family-owned business, we'd love to hear from you! Please submit your resume along with a brief introduction telling us a little about yourself and why you'd be a great fit for our team.