Site Services Specialist

Travel to project sites, solve problems in real time, and work alongside talented teams to bring complex infrastructure projects to life.

Data Center Infrastructure Solutions team is transforming how data centers are built-delivering modular, scalable solutions that accelerate deployment, reduce risk, and support the rapid growth of AI and cloud technologies.

Position: Site Services Specialist

Location: Based in Houston, TX or Shreveport, LA (Rotational deployment to Client sites in US)

Reports to: DCN Field Services Tech Support Manager

Job Overview: The Site Services Technician serves as the primary on-site SLB representatives for the construction of data centers, coordinating across clients, contractors, and internal teams to ensure timely factory readiness, logistics support, and issue resolution. They lead or support deployments, manage triage process for quality issues, supervise troubleshooting, and uphold safety and quality standards throughout project execution.

Job Duties & Responsibilities:

• Serve as the primary on-site SLB representative, facilitating coordination between the Client, General Contractor, Sub-Contractors, Manufacturing Facility, and Operations teams.
• Deploy to project sites, acting as lead or support on rotating shifts.
• Manage on-site delivery and logistics documentation, including tracking and coordinating missing or replacement parts.
• Lead quality triage process by verifying priority levels, assessing SLB responsibility, and driving resolution and closure.
• Perform basic mechanical and electrical troubleshooting; supervise contractor-led remedial actions without direct physical involvement.
• Maintain daily reporting and participate in scheduled communication and meeting cadences.
• Support root cause investigations with SLB Quality and recommend continuous improvement initiatives for workflows or product design.
• Ensure client satisfaction and timely factory readiness through proactive issue resolution and coordination.
• Adhere to HSE policies, wear required PPE and maintain up-to-date safety training certifications.

Qualifications:

• Industry Experience: Hyperscaler Contractor, Data Center Construction, Electrical Subcontracting, Mechanical Subcontracting, Field Specialist, Manufacturing Technician, Maintenance Technician, Quality Technician/Inspector
• Professional Level: minimum of 3-5 years of hands-on experience

Required Skills & Competencies:

• Strong Client Communication: Proven ability to engage with clients professionally, ensuring clear, effective, and solution-oriented dialogue.
• Contractor Oversight: Experience in managing third-party contractors, including performance monitoring, compliance, and coordination.
• Logistics Coordination: Skilled in planning, organizing, and executing logistics operations to support project timelines and deliverables.
• Issue Resolution for Non-Conforming Products: Ability to identify, assess, and remediate product discrepancies to maintain quality standards.
• Technical Troubleshooting: Proficient in diagnosing and resolving mechanical and electrical system issues in a fast-paced environment.

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