Assistant Manager

Job Description

Job Description

Arete Res is looking for a results-driven Assistant Community Manager to lead operations at a multifamily residential community in a prime North Dallas location. Arete Res has the vision to be the industry-leading multi-family property management company for retention fueled by the Arete difference, where the sheer moral virtue of excellence fosters a deep sense of belonging for associates and residents alike, ultimately stewarding and growing stakeholder investment value.

Arete Res creates elevated, yet approachable environments where all Stewards are empowered to lead communities that outperform the submarkets.

Arete creates exceptional experiences for residents, associates and stakeholders.

This role requires deep familiarity with the North Dallas rental market, strong leadership, and a commitment to resident satisfaction. You’ll be responsible for maximizing occupancy, controlling expenses, and ensuring compliance with Texas property laws and Dallas-specific regulations.

Key Responsibilities

1. Operational Excellence & KPI Performance

• Support the Community Manager in achieving and exceeding key performance indicators (KPIs), including occupancy, NOI, rent growth, delinquency, and resident retention.
• Monitor weekly and monthly performance metrics; assist in developing action plans to address gaps and drive results.
• Ensure accurate reporting of financials, leasing activity, renewals, and collections.
• Maintain strict adherence to company policies, Fair Housing regulations, and risk management standards.

2. Financial Management & Revenue Optimization

• Assist in preparing and managing the annual operating budget.
• Oversee rent collections, delinquency follow-up, payment plan coordination, and legal documentation when necessary.
• Support revenue management strategies, including pricing, renewals, and concessions aligned with market trends.
• Review invoices and ensure timely processing and coding of expenses.

3. Leasing & Marketing Performance

• Lead by example in leasing performance; support the team in achieving traffic-to-lease and closing ratio goals.
• Ensure CRM systems are updated daily with accurate prospect and resident data.
• Assist in implementing marketing strategies that drive qualified traffic and increase brand reputation.
• Conduct market surveys and provide competitive analysis to optimize positioning.

4. Resident Experience & People-Centric Culture

• Foster a service-oriented environment that prioritizes resident satisfaction and community engagement.
• Resolve escalated resident concerns promptly and professionally.
• Promote renewal strategies that enhance retention and build long-term relationships.
• Support resident events and engagement initiatives aligned with company culture.

5. Team Leadership & Development

• Support training, mentoring, and coaching of leasing and administrative team members.
• Reinforce accountability through clear expectations, performance feedback, and recognition.
• Contribute to a collaborative, inclusive, and high-performing team environment.
• Serve as acting Community Manager in their absence.

6. Compliance & Risk Management

• Ensure lease files and documentation meet company and regulatory standards.
• Maintain audit readiness and compliance with Fair Housing, local, and state regulations.
• Support safety initiatives and emergency response protocols.

7. Administrative & Systems Oversight

• Oversee daily office operations and ensure accurate data entry in property management software.
• Assist with move-ins, move-outs, lease renewals, and file audits.
• Maintain organized records, reports, and resident communications.
• Ensure staff are trained on Texas-specific leasing laws and emergency protocols (including tornado preparedness)

Qualifications

• Minimum 2 year experience as an Assistant Manager and 5 years of experience in multifamily property management in Texas (Dallas experience preferred)
• Strong knowledge of Texas landlord-tenant laws , TAA lease agreements , and Dallas eviction procedures
• Proficiency in property management software – ResMan preferred
• CAM, CAPS, or CPM certification preferred
• High school diploma required; college degree in business or real estate preferred
• Bilingual (English/Spanish) a plus

Compensation & Benefits

• Competitive base salary + performance bonuses
• 90% paid Health, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays, and volunteer days
• Professional development and continuing education support