FIELD SERVICE ENGINEER
Sone Systems Inc.
- # Job DetailsFully RemoteFull Time## DescriptionThis role is crucial for ensuring customer satisfaction and requires significant travel, continuous learning, and a commitment to delivering safe and professional service.***Our priority locations for this role are Chicago, IL, and/or Dallas, TX.*****Key Responsibilities:*** **Installation & Maintenance:** Install, maintain, and repair print production equipment, ensuring optimal performance and customer satisfaction.* **Pre-Installation Scoping:** Conduct pre-installation scoping and facility meetings with customers and contractors to ensure proper utility modifications for equipment installation.* **Troubleshooting & Repair:** Diagnose, repair, and document service issues with machinery at customer sites, providing timely and efficient solutions.* **Customer Training & Demonstration:** Familiarize customers with the installed equipment, providing demonstrations and training to ensure proper usage.* **Customer Support:** Analyze helpdesk tickets, troubleshoot issues, recommend system improvements, and identify ways to enhance customer satisfaction.* **Logistics Coordination:** Assist in coordinating equipment and parts delivery logistics, ensuring timely setup and operations.* **Documentation:** Maintain accurate and detailed records, including service tickets, billing records, warranty information, and expense reports.* **Continuous Learning:** Obtain and maintain necessary certifications and stay updated on industry advancements through training, trade shows, and professional publications.## Qualifications* **Mandatory Background:** A strong background in **solvent, Latex, or UV printing or service** is a must.* **RIP Software Knowledge:** Proven, vital knowledge of Wide Format **RIP software** such as **ONYX, Flexi, Print Factory, Rasterlink, or Epson Edge**.* **Technical Expertise:** A high degree of technical expertise and the ability to work independently to solve complex problems.* **Customer Focus:** Excellent **customer service** skills with a professional demeanor and commitment to customer satisfaction.* **Travel:** Willingness and ability to travel significantly across the U.S.* **Certifications:** The ability to maintain relevant certifications, ensuring proficiency with supported platforms and technologies.
- J-18808-Ljbffr Sone Systems Inc.
Vacancy posted 21 hours ago
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