Assistant Manager

Join Knoxville's Luxury Car Wash Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experience—outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands‑on Assistant Manager to lead people, elevate operations, and grow membership at our Bearden location! What you’ll do Run a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest‑ready all day; ensure pay stations and systems run smoothly. Own results: Hit labor‑efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan. Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos. Protect the brand: Reduce re‑cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow‑up and recovery. Lead & develop a team: Coach, cross‑train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety‑first culture. Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up‑time. Admin that matters: Build people‑first schedules aligned to CPLH and P&L goals, approve time‑cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time. Model operational mastery (Tunnel & Finish Lane): Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck‑bed/roof‑rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep. Interior cleaning flow (Finish Lane): Set standards for team‑based cleaning (windows, dash/cup holders, vacuuming, tire shine/wheel wipe), QA (No Drive Off Without Sign Off), and time‑to‑clean targets. What you’ll bring Experience leading front‑line teams in retail, car wash, automotive, or service operations. A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders. Operational discipline and a safety‑first approach; standards, checklists, and clean, guest‑ready facilities. Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service. Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics). Clear communication, strong judgment, and follow‑through in a fast‑moving environment. Physical & schedule requirements On your feet 6–10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed. Work indoors/outdoors in changing weather. Availability on weekdays, weekends, and some holidays based on business needs. Benefits Medical, Dental, and Vision Insurance 401(k) Plan Employer-Paid Life Insurance Paid Holidays Paid Vacation Paid Sick Time Opportunities for Advancement Healthy Work/Life Balance Eligibility Valid Driver’s License Ability to pass a drug screening per company policy Success looks like Profitability: Hitting CPLH and cost targets while growing volume and memberships. Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience. Team leadership: A fully cross‑trained team, high engagement, and a ready bench for promotions. Operational excellence: Safe loading, clean site, on‑time, preventative maintenance & checklist compliance, and minimal downtime. Reporting Reports to: Store Manager Direct reports: Supervises staff during assigned shifts Pay & perks Competitive pay‑rate, with a clear growth path in a fast‑growing local brand. Health & wellness benefits, uniforms, and training. #J-18808-Ljbffr