Area Operations Manager

Area Operations Manager

Pavement's Area Operations Manager oversees the management of daily operations of five locations, acting as leader, coach, and problem-solver, working hand-in-hand with store managers to create a great work environment for our teams and optimize daily operations for our customers.

What you'll do with us:

• Oversee daily operations and store management working with corporate and commissary teams to achieve operational success.
• Lead store management team, responsible for development, accountability, and succession of the team.
• Maintain a regular presence in stores to cultivate relationships and to monitor service, quality, and cleanliness.
• Oversee for all aspects of store staffing including scheduling, forecasting, succession planning, and time and attendance.
• Analyze business trends to ensure accurate store sales forecasts and labor targets.
• Responsible for each store's P&L performance including sales, labor, cost of goods and controllable expenses.
• Ensure commitment to craft and quality in coffee and food offerings as well as adherence to food safety standards.
• Maintain healthy work environments in each store, working with management and HR to resolve interpersonal conflict in a timely and respectful manner.

What you bring:

• Three years of successful leadership experience in food service or retail management (coffee shop, bakery, salad chain, hotel brand, etc.) Multi-unit experience preferred.
• Excellent communication skills, can be direct and honest while maintaining others' self esteem. Engages others with integrity and self awareness.
• Strong understanding of cafe operations including: building and leading teams, understanding sales trends, inventory management, labor forecasting and planning.
• Ability to plan, multi-task, and manage time effectively. Can adapt to changing priorities and needs while keeping long term focus.
• A flexible schedule with availability on mornings, weekends, and holidays.
• Strong computer skills to include Google Workplace.
• BS degree in business or related field preferred.
• Passion for Pavement's values of Craft, Connection and Care.
• Knowledge and interest in specialty coffee and food service.

Some of our benefits:

• Health and dental insurance eligibility after 60 days of employment.
• Paid time off.
• Free drinks at any of our cafes.
• A staff meal policy for when you are working.
• Discounts on whole bean, food & pastry, and bottled beverage.
• 401k with a company match.

Our Assistant Store Manager positions are dynamic roles. Below are some of the physical demands the job will make of you:

• Ability to stand and walk for long periods of time. You will be on your feet for most of the day moving between stations and attending to the cafe.
• Use of hands to reach, grip and perform specific movements. You'll use your hands to operate a register, handle knives to cut bagels, spread cream cheeses, and serve coffee & tea (among other responsibilities).
• Squat, bend, and reach for items below your waist and above your shoulders. For example, you will need to bend down into a fridge to grab product, or reach above to grab cups.
• Ability to push/pull, lift/carry or move up to 50 pounds. For example, you'll handle gallons of milk, daily food orders, change trashes and carry dishes.
• Climbing stairs and ladders. You may need to use a step ladder to reach something or navigate up and down stairs to access storage areas.

Pavement Coffeehouse is an equal opportunity employer and embraces diversity in the workplace. We value an open mind, a positive attitude, and a passion for service & teamwork. We hire based on these qualities, a job's requirements, our business needs, and an applicants qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable accommodations to applicants/employees to practice their religious beliefs. To request a religious accommodation contact your Area Manager or Human Resources.