Commercial Lines Account Manager

About Us

Insuramax is the 3rd largest privately held insurance agency located in Louisville, KY. The agency, founded in 1970 by Marvin Smith, has evolved into one of Louisville’s largest insurance agencies and now insures commercial business on a national scope in both Property/Casualty and Employee Benefits. In 2010, Insuramax affiliated with The Keystone Group, a franchisor of independent insurance agencies and currently is the fourth largest privately held insurance agency group in the country. This affiliation enables Insuramax to provide our clients additional resources, services and capabilities putting our firm in an elite group that can compete and win the most sophisticated and complex risk. Although Insuramax has a wide variety of industries that we insure, our focus is on medium to large commercial accounts that include, but are not limited to, Restaurants, Habitational, Non-Profit, General Contractors/Constructions Risks, and Manufacturing.

Insuramax is your trusted independent insurance agency in Louisville, KY and across the USA. Your family, your business and your possessions are all important to you, but you may not know how to best protect them. We have the experience to navigate the unique risks you face, serving as your insurance advisor.

Commercial Lines Account Manager

Position Summary:

The Commercial Lines Account Manager serves as the primary point of contact for clients, delivering exceptional service and managing day-to-day account activities. This role is responsible for supporting and retaining commercial insurance accounts through proactive renewal management, coverage analysis, carrier relationships, and client advocacy. The ideal candidate brings strong commercial insurance knowledge, excellent communication skills, and a commitment to providing tailored risk management solutions.

Key Responsibilities:

Client Relationship Management

• Serve as the primary contact for commercial clients, building and maintaining strong, long-term relationships.
• Respond promptly and professionally to client inquiries, coverage questions, and service requests.
• Provide proactive guidance regarding insurance programs, risk exposures, and coverage enhancements.

Account & Renewal Management

• Gather and maintain complete client information and applications for renewal business.
• Manage the renewal process independently or in collaboration with Producers, including preparing renewal submissions, negotiating with carriers, and presenting renewal options to clients.
• Identify and evaluate client exposures, coverage gaps, and business changes to recommend appropriate insurance solutions.
• Review existing policies for potential enhancements, including Cyber Liability, Employment Practices Liability (EPL), Business Income, and other relevant coverage options.
• Coordinate renewal timelines and ensure all carrier submissions and client deliverables are completed according to agency procedures.

Risk Assessment & Coverage Consultation

• Conduct research on client operations, including business entity reviews and discussions regarding acquisitions, expansion plans, and operational changes.
• Analyze business risks and advise clients on appropriate insurance products and coverage strategies.
• Stay informed on market trends and carrier appetite to identify optimal insurance solutions.

Policy Administration & Client Service

• Process endorsements, policy changes, binders, certificates of insurance, evidences of property insurance, audits, premium invoices, account summaries, proposals, and policy documentation.
• Facilitate premium finance agreements and assist with collection efforts on aged receivables when needed.
• Ensure all client deliverables are accurate, compliant, and provided in a timely manner.
• Maintain complete and organized client records in accordance with agency standards and compliance requirements.

Claims & Carrier Relations

• Report claims and assist clients throughout the claims process while monitoring claim status and resolution.
• Develop and maintain strong relationships with insurance carrier representatives and underwriters.
• Collaborate with carriers on marketing and renewal strategies, discussing exposures, loss history, and business operations to secure competitive coverage and pricing.
• Support carrier partnership objectives while advocating for client needs.

Qualifications:

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• Active Property & Casualty Insurance License required.
• Minimum of 3 years of commercial insurance account management experience.
• Demonstrated knowledge of commercial insurance products, coverages, and insurance markets.
• Experience managing commercial insurance renewals and servicing client accounts.
• Proficiency in Microsoft Office Suite.
• Experience with Applied Epic, or similar agency management systems preferred.
• Excellent verbal and written communication skills with the ability to build strong client and carrier relationships.
• Strong organizational, time management, and problem-solving skills, with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.
• Demonstrated commitment to customer service, client retention, and identifying additional coverage opportunities.
• Ability to work effectively both independently and collaboratively within a team environment.
• Commitment to ongoing professional development, continuing education, and technical training.
• Ability to pass a criminal background check, as permitted by law.

Hours: Monday-Thursday, 8:30am-5:00pm and Friday, 8:30am-4:00pm

Office Location: 13551 Triton Park Blvd., Suite 1000, Louisville, KY 40223 (Hybrid Work Schedule)

Benefits:

• Competitive Salary
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.