Laundry Attendant

Store Attendant

Laundry Luv is Texas's premier laundromat with a focus on providing a safe, clean, spacious, and fun environment to do all your family and commercial laundry chores. Laundry Luv values include:

• Respond Not React- Thoughtful in decisions, Ownership of job, Process oriented, Stands up for what is right
• Leads with Luv- Team oriented, Servants heart, Selfless, Leads with love, Kindness
• Curiously Coachable- Coachable, Seeks to improve
• I Got It!- Motivated, Takes Initiative, Resourceful, Adaptable, Always moving, Does the right thing
• Always Whistling- Kindness, Positive attitude, Great energy, Laughter, Can do attitude, Happy to work, Gratitude

The Store Attendant is an individual who is very detail-oriented and highly sociable. He/She has a strong sense of urgency, but not at the expense of quality. This person draws energy from working with people and is optimistic and outgoing. The Store Attendant shows up to work on-time looking very clean and presentable. Store cleanliness will be his/her top priority. He/She will also engage customers in a helpful manner. Finally, the Store Attendant will execute routine maintenance on all machines and ensure they are fully operational.

Essential duties and responsibilities:

• Customer Service Assisting customers with machine usage Responding to customer inquiries and complaints courteously Ensuring a positive customer experience
• Facility Cleanliness Keeping all areas clean and organized Sweeping & mopping floors regularly Emptying trash cans Maintaining a tidy environment
• Machine Maintenance Monitoring machines to ensure they are functioning properly Report any malfunctioning equipment promptly
• Supply Management Notifying manager of low inventory of laundry supplies Keeping an organized storage area of laundry supplies
• Cash Handling Assisting customers with cash or credit card payments
• Security and Safety Monitor any suspicious activity and report to manager Enforce safety protocols - wet floors, soap on floor
• Attendance and Punctuality Report to shift on time Notify manager in advance if unable to work or running late Staying until all closing tasks have been completed

Knowledge/Skills:

• Basic commercial cleaning techniques
• Excellent at building rapport
• People-oriented
• Strong verbal communication skills
• Good organizational skills
• Learning-based
• High school graduate preferred
• Bilingual (English and Spanish) preferred

What will you do?

• If possible, Customers with larger bags of laundry and families can be met at the door with a laundry cart and assisted to the machine size that is best suited for that load size.
• Use the phrase, "Let me help you" - Do not use the phrase, "Can I help you?" The first is a statement; the other is a question, which can be rejected.
• Be alert to offer customers help before they use any machine.
• New payment systems will be challenging for your customers. Make the process easy and fun for them. Show all customers how EASY and fast card payment laundry can be.
• Help and coach customers on how much soap, bleach and fabric softener they should use. Always suggest they use high efficiency soap. The more you train the customers to use the right amount of soap, the fewer problems the machines will encounter.
• The stainless-steel dryers are to be wiped down regularly with the special supplied stainless-steel cleaner. Different wipe cloths should be used for the washers and the dryers.
• Every customer is to be thanked as they leave regardless of if you're helping them or not.
• The parking lot is to be checked throughout the day to ensure that there is no debris.
• Attitude is everything - smile and get to know the customers.
• Pay extra attention to children.
• ASK your customers what they would like in the store to improve their experience. Take notes and share this feedback with your manager.
• TRY to remember your customer's names. Everyone loves the sound of their own name and it builds customer loyalty. Greet them by name when they walk into the store.
• Ask customers to tell their friends and neighbors about the store and leave 5 Star reviews.

Compensation: $9.00 per hour

Laundry Luv was founded in 2019 with a mission to ensure that each customer who walks through our doors will enjoy their laundromat experience in every way.

We understand the importance of clean clothes, and we strive to make the laundry process as easy and stress-free as possible. Our state-of-the-art equipment and eco-friendly detergents ensure that your clothes are not only clean, but also safe for both you and the environment.

Laundry Luv is more than just a laundry service - we are a community-focused business dedicated to making a positive impact in the neighborhoods we serve. Our mission is to provide convenient and affordable laundry services while also giving back to the community through various outreach efforts.

One of our main initiatives is to support childhood literacy by building a children's play area and a reading center in every one of our stores. We bring in books each month to our stores and encourage each child to take a book (for free) back to their home. We are committed to supporting reading programs for children in our communities and partnering with local libraries.

In addition to our work with children's literacy, we also host monthly community events such as backpack and school supply giveaways, donations of turkey dinners at Thanksgiving, photos/gifts with Santa, breast cancer support and research fundraising, veteran support, and even Free Laundry Day events.

At Laundry Luv, we are passionate about making a difference in the lives of those around us. We are more than just a laundry service - we are a community partner committed to improving the lives of our customers and the neighborhoods we serve.