Digital Laboratory Technician - Vulcan

Job DescriptionJob Description The Digital Laboratory Technician position is responsible for, but not limited to, managing cases and designing custom dental prostheses for Vulcan Custom Dental and both laboratory and clinical customers. This position shall be responsible for processing daily orders to customer specifications, including but not limited to participation with IQ/OQ/PQ's for new software, products and process validations. Secondary activities will include: customer support as relates to dental prosthetics, dental surgical guides, and various dental surgical treatment planning software. Also supports other digital dentistry manufacturing initiatives as established with manager.Essential Duties and Responsibilities:Scan Cases for CAD design workPerform CAD design of dental prostheses per customer specificationsCompletes all work in accordance with the Vulcan Quality ManualEnsures established turnaround times for product are achievedProvides customer support as it relates to CAD/CAM prosthetics and surgical guidesCoordinates cases with customers as they are received through Customer Care, processed through various software, and distributed physically throughout VulcanProvides support and training to Vulcan customers, partner companies, and onlineParticipates in CAD production-related qualifications including Installation, Operation, and Process ValidationWorks with outside suppliers as neededInvestigates and addresses customer complaintsQualifications:Strong computer skills requiredExperience designing crowns, copings, bridges, models and abutments in 3Shape, Exocad, Dental Wings or equivalent software preferredKnow and understand tooth morphology desiredExperience with IOS scans and importing files from various scanner software platforms desiredMust be comfortable in production environment where production quotas are mandatedEducation and/or Experience:High school Diploma RequiredDental Lab/medical device experience preferredKnowledge of 3Shape, Exocad, and Dental Wings (DWOS) software usage preferredHenry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.