Lead Cleaning & Restoration Technician

Job Description

Job Description

• Lead assigned cleaning and restoration jobs in the field and help coordinate the work of supporting technicians.
• Perform carpet, floor, upholstery, tile and grout, air duct, odor-removal, and other specialty cleaning services using company-approved procedures, equipment, and products.
• Perform or support water, storm, mold-related, and other restoration services based on training, experience, certification, and job assignment.
• Review the scope of work and help determine the equipment, materials, tools, and labor needed to complete each assignment efficiently.
• Set the pace and example for safe work practices, professional conduct, job-site organization, and adherence to company standards.
• Provide direction and practical coaching to junior or developing technicians on equipment use, cleaning techniques, customer interaction, documentation, and job-site procedures.
• Conduct job-site quality-control checks and inspect completed work before the team leaves the property.
• Communicate professionally with customers regarding the planned work, progress, service expectations, and completion of the assignment.
• Conduct or assist with customer walkthroughs and address service-related questions or concerns within the technician's scope of responsibility.
• Ensure required work orders, customer authorizations, photographs, daily logs, job notes, and other assigned documentation are complete, accurate, and timely.
• Operate, clean, inspect, and perform basic maintenance on cleaning and restoration equipment.
• Help keep company vehicles clean, organized, stocked, and ready for service; perform or report basic vehicle-maintenance needs.
• Monitor tools, chemicals, materials, and consumable supplies and communicate replenishment needs.
• Protect customer property and maintain an orderly, professional work area throughout the job.
• Learn and appropriately use new equipment, technology, products, and cleaning/restoration techniques.
• Hold yourself accountable for company expectations and help reinforce quality, safety, and service standards with the field team.
• Escalate unusual job conditions, customer concerns, safety issues, scope changes, or equipment problems to management when appropriate.
• Perform other cleaning, restoration, operational, and customer-service duties reasonably associated with the position.

Services You May Work With

• Carpet and floor cleaning
• Upholstery cleaning
• Tile and grout cleaning
• Air duct cleaning
• Odor removal
• Water-damage mitigation and restoration
• Storm-damage restoration
• Mold-related services
• Other specialty cleaning and property-restoration services

Voda Cleaning & Restoration provides professional cleaning and property-restoration solutions for homes and businesses. Our services are designed to improve the cleanliness and appearance of properties and to help customers recover when unexpected property damage occurs. Our team works across cleaning and restoration disciplines including carpet and floor cleaning, upholstery, tile and grout, air ducts, odor removal, water and storm damage, and mold-related services.
We are building a team centered on quality workmanship, professionalism, accountability, continuous learning, and exceptional customer care.
If you enjoy hands-on work, want to develop valuable technical skills, and are interested in growing with an expanding cleaning and restoration business, we encourage you to apply.