Service Advisor

Dealership: L0582 Wade Ford Wade Ford. Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! Responsibilities Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests Verify warranty and service contract coverage Develop estimates, write repair orders, and maintain customer records Serve as communicator and liaison between the customer and technician, ensuring both parties understand needs and recommendations Cost materials, supplies, and labor; calculate customer payment including deductibles Prepare repair orders, obtain approval signatures, and enter RO into service database system Communicate additional repair and service needs to the customer based on vehicle inspection Administer manufacturer warranty for qualifying vehicle repairs Keep customer informed of service specials, completion times, and service expenses Qualifications Previous Service Advisor experience preferred Prior experience as an automotive technician a plus A team player focused on providing exemplary customer service Basic mechanical understanding of an automobile Acceptable driving record and a valid driver's license in your state of residence High School graduate or equivalent, 18 years of age or older required Benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr