HVAC Customer Service Representative

Job PostingUGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe USA is a Great Place to Work, and while we're biased, we're not just saying that. We're proud to have been certified as a Great place to work the last four years.Position OverviewThe Customer Service Rep is responsible for providing world class customer service. Primary responsibility to answer inbound phone calls, handle customer inquiries both over the phone and by email and scheduling appointments. Providing product and service information. Strive to achieve goals using company strategies and technology.ResponsibilitiesHandle a high volume of customer claims calls and verify coverage in accordance with our guaranteed standards of service and contract coverage.Work with customers throughout North America in a call center environment to troubleshoot and isolate problems.Write and respond to customer and contractor correspondence and interoffice communications in a professional and concise manner.Build excellent customer relations and use good judgment in dealing with our customers in all situations.Assist in retaining the customer base and contract renewals by providing exceptional customer service during every contact.Data entry to include general customer account information and actions taken during customer calls.Provide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes and procedures.Job RequirementsMust be able to work on site in Exton officeHigh school diploma preferred or equivalent work experienceExperience working in customer service over the phone preferredComputer literate including MS Office or equivalent preferredMust be able to work weekdays from 9:30am-6pm. Voluntary weekend shifts make for flexible work week days.HVAC experience is a plusDispatch experience a plusExcellent verbal and written communication skillsWell organized, with good attention to detailGood judgment and problem-solving skillsFlexible, proactive, and self-motivatedIn Return, We Offer:Competitive compensationCareer development and advancement opportunitiesCasual attire throughout the weekFriendly, open and team oriented work atmosphereExcellent benefits including generous medical, vision, dental and life & disability insurance401(k) plan with a company matchEligibility to enroll in up to two HomeServe coverage plans paid for by the companyHomeServe USA is an equal opportunity employer.