Customer Success Coordinator

Customer Success Coordinator

Spectrum Aquatics | Missoula, MT | Full-Time | MondayFriday

Are you organized, curious, and motivated by helping people? Join Spectrum Aquatics and help customers get the information, products, and support they need to keep their aquatic facilities running.

In this entry-level role, you'll support customers and our sales team by reviewing orders, sharing updates, answering product questions, and keeping details on track. You'll learn our products and systems with support from the team. Candidates from all industries, including those beginning their careers, are encouraged to apply.

About Spectrum Aquatics

Spectrum Aquatics manufactures swimming pool equipment that helps communities enjoy water safely and accessibly. We've been manufacturing here in Montana for more than 45 years, and our people are central to what we do.

Our team values collaboration, practical problem-solving, and finding better ways to serve our customers.

What You'll Do

• Review sales orders for accuracy and completeness, helping resolve missing information before orders move forward.
• Learn our enterprise resource planning (ERP) system to enter, review, and track customer orders.
• Communicate order status, estimated ship dates, and shipment tracking information to customers and sales team members.
• Answer customer calls and emails, provide general product information, and connect customers with the appropriate team when additional help is needed.
• Follow up on customer questions and order concerns, coordinating with internal teams through resolution.
• Export reports from internal systems and maintain basic Excel spreadsheets.
• Keep clear, accurate records of customer communications and order updates.
• Help improve the processes and procedures used in your role.
• Support additional team needs as assigned by your manager or supervisor.

What You'll Bring

• Strong organizational skills and attention to detail.
• Clear, professional verbal and written communication.
• A helpful, customer-focused approach.
• Reliable follow-through and a willingness to take ownership of tasks.
• The ability to prioritize, manage several requests, and adapt when needs change.
• Comfort using computers, email, and basic Excel, with a willingness to learn new systems.
• Curiosity, a willingness to ask questions, and an interest in learning our products.
• A collaborative approach and respect for teammates.

Experience in customer service, retail, hospitality, administrative support, or order processing is helpful, but prior aquatic industry experience is not required. We can teach you our products and systems.

What We Offer

• A regular MondayFriday schedule.
• A casual work environment and approachable leadership.
• Medical and dental coverage options, along with employee-paid vision coverage.
• Short-term disability and life insurance, with employee-paid long-term disability options.
• Flexible spending and dependent care spending account options.
• A 401(k) plan with a company match of up to 4% and immediate vesting.

Join Our Team

If you enjoy helping customers, keeping details organized, and working with a team, we'd like to hear from you. Apply todayeven if your experience comes from a different industry.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.