Clinical Outreach Liaison

Clinical Outreach Liaison- IOP Mental HealthWe are seeking a Clinical Outreach Liaison to support access to care for our Intensive Outpatient Program (IOP) at Thousand Branches Wellness in Chicago, IL through clinically informed community outreach and referral engagement. This role is responsible for the execution of outreach activities with a strong clinical lens, ensuring referral partners are supported in identifying appropriate level-of-care placements. Working within established outreach priorities, the Liaison will serve as a clinical resource in the community, helping bridge gaps between providers and treatment services.This is a field-based, externally focused role and does not include responsibility for internal program operations, staffing, or clinical service delivery. This position may entail evening and/or weekend hours for community events.Key Responsibilities:Execute assigned outreach plans with a focus on clinically appropriate referral developmentBuild and maintain relationships with referral partners, including therapists, psychiatrists, hospitals, and community providersServe as a clinical resource to the community by educating partners on levels of care, treatment modalities, and appropriate placement criteriaUtilize clinical knowledge to support referral partners in determining when IOP is an appropriate level of careConduct regular in-person outreach, meetings, and follow-ups to maintain strong community presenceCollaborate with Admissions and clinical teams to support appropriate and timely referral transitionsCommunicate relevant clinical updates and program information to referral sourcesTrack outreach activity and referral trends to support consistency and follow-throughAbout Thousand Branches Wellness:Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness is seeking an experienced Clinical Liaison to support the program and complete community outreach to gain referrals.Benefit Highlights:Competitive CompensationExcellent Medical, Dental, Vision, and Prescription Drug Plan401(K) with company match and discounted stock planLong and Short-term DisabilityFlexible Spending Accounts; Healthcare Savings AccountLife InsuranceCareer development opportunities within the companyTuition AssistanceRewarding work environment - Enjoy going to work everyday! For more information email Courtney Eble, Horizon Health Recruiter at View email address on snaprecruit.com QualificationsBachelor's degree required, Master’s degree in a behavioral health field preferredActive licensure or registration strongly preferred1–3+ years of experience in behavioral health (clinical, case management, or utilization review experience preferred)Strong understanding of behavioral health diagnoses and levels of care (IOP/PHP/residential)Ability to communicate clinical concepts clearly to both clinical and non-clinical audiencesStrong interpersonal skills and ability to build trust within the provider communityAbility to work independently in a structured, field-based rolePreferred ExperienceExperience in mental health and/or substance use treatment settingsBackground in assessment, case management, or care coordinationFamiliarity working with military populations, veterans, or veteran-serving organizationsEstablished relationships within the behavioral health communityExperience with CRM or referral tracking systemsWhat We’re Looking ForA clinically trained professional who enjoys community engagement and relationship buildingStrong ability to translate clinical knowledge into practical guidance for referral partnersConsistent, reliable execution of outreach activitiesHigh level of organization and follow-throughComfort working within established outreach direction and prioritiesPerformance ExpectationsMaintain consistent weekly outreach activity in the fieldSupport growth in clinically appropriate referrals and admissionsBuild and sustain relationships with community providersEnsure accurate and timely documentation of outreach effortsWhy Join UsThis role offers a unique opportunity to step outside of traditional clinical settings and make a broader impact by helping individuals access the right level of care at the right time, while building meaningful relationships across the behavioral health community.