Custom Furniture Sales Professional

Furniture Sales Associate

We are seeking a motivated, customer-focused Furniture Sales Associate to join our team. This position is responsible for helping customers create comfortable, functional, and beautiful living spaces by guiding them through the furniture purchasing process. The ideal candidate is relationship-driven, enjoys working with people, and takes pride in providing an exceptional customer experience from the first greeting through delivery and follow-up. This role combines consultative selling, product knowledge, customer service, and relationship building to ensure customers find the right products for their homes and lifestyles.

Primary Responsibilities

• Greet customers promptly and professionally.
• Build relationships by understanding customers' needs, preferences, budgets, and timelines.
• Guide customers through furniture selections including living room, dining room, bedroom, home office, and occasional furniture.
• Recommend complementary products and accessories to complete room solutions.
• Present financing, protection plans, and available promotions.
• Create a positive shopping experience that results in customer satisfaction and repeat business.

• Prepare and complete accurate sales orders.
• Maintain customer records and follow-up schedules.
• Contact customers regarding special orders, delivery updates, and product availability.
• Follow up on quotes and unsold opportunities.
• Meet or exceed individual sales goals and department objectives.
• Develop long-term customer relationships that generate referrals and repeat sales.

• Maintain thorough knowledge of furniture lines, manufacturers, features, materials, warranties, and customization options.
• Stay informed on industry trends, design styles, and current promotions.
• Assist customers in selecting products that best fit their lifestyle, space, and budget.
• Understand delivery, service, and protection plan offerings.

• Maintain an attractive and organized showroom.
• Ensure displays are clean, properly tagged, and merchandised according to company standards.
• Assist with floor moves, display updates, and seasonal merchandising.
• Report damaged or missing merchandise promptly.

• Work collaboratively with fellow sales associates, delivery teams, customer service staff, and management.
• Assist with inventory verification and showroom audits as needed.
• Support store events, promotions, and community outreach efforts.

Qualifications Required

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Positive attitude and professional appearance.
• Ability to work weekends and flexible retail hours.
• Ability to learn product features and sales techniques.
• Self-motivated with a strong work ethic.

Preferred

• Previous retail sales experience.
• Furniture, mattress, appliance, home improvement, or interior design experience.
• Experience with financing programs and protection plans.
• Proven ability to meet sales goals.

Skills & Competencies

• Relationship-based selling
• Strong listening skills
• Professional communication
• Customer-focused mindset
• Goal-oriented attitude
• Attention to detail
• Problem solving
• Time management
• Teamwork and collaboration

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Ability to move furniture accessories and assist with merchandising displays.
• Ability to work in a retail showroom environment.

Performance Expectations

• Deliver exceptional customer experiences.
• Meet or exceed sales goals.
• Generate repeat customers and referrals.
• Maintain high levels of product knowledge.
• Promote financing, protection plans, and accessory sales.
• Follow up consistently with customers and prospects.
• Contribute to a clean, organized, and attractive showroom.

Compensation & Benefits

• Competitive base pay plus commission opportunities.
• Employee purchase discounts.
• Paid time off.
• Ongoing sales and product training.
• Career advancement opportunities.
• Supportive team environment.

Compensation: $35,000.00 - $45,000.00 per year

Farm & Home Hardware by DoItBest