Bilingual - English and Creole - Customer Service Associate

Job Description

Job Description

PrideStaff has a full-time opening for a bilingual (English/Creole) customer service specialist at an innovative manufacturing company in Jupiter, FL.

Our chosen customer service specialist will receive incoming calls and process information.  Some of the requirements and responsibilities of this role include: 

• Experience handling sensitive information 
• Excellent phone manner and the ability to listen 
• Fluent keyboard skills and technical acumen, as well as the ability to quickly learn new systems
• High attention to detail along with the ability to review data and information, and match recorded information as needed   

In addition to typical processing / production duties, customer service specialists are responsible for the following activities of their assigned department(s):

• Monitor service request workflow
• Assist with processing of backlog and incoming service requests within the department
• Assist with data entry based on need and workload
• Guide with the creation, maintenance, validation and communication/use of various materials including training documents, SOPs, checklists, job aids and matrices
• Assist in special assignments and projects as needed
• Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion and escalate to management as needed
• Assist in root cause analysis (RCA) creation / documentation as needed
• Other duties as assigned by management
• Work well in a team environment and with individuals from all business areas
• Execute all duties with follow-through and professionalism, demonstrating a high level of business ethics

If you have experience in a call center and/or customer service environment, speak English and Creole fluently and want to join an energetic, fast-paced team, apply today!

Great Opportunity !

Company Description

Great Opportunity !