Experience Design Senior Associate - Small Business, Business Access & Tools - Access & Security Manager

Job Description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services

As an Experience Design Senior Associate in in our Small Business, Business Access & Tools – Access & Security Manager product organization, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers. 

You will collaborate with product, data, technology, and design teams to support the vision and roadmap for Access & Security Manager (ASM) across Business, Commercial, and Private Bank segments. Using your experience design skills, you will help create secure and user-friendly account management products and features. You will contribute to enhancing client experiences while ensuring the firm’s standards for security, client control, and privacy are met. This hands-on role involves working closely with designers, researchers, content writers, product managers, engineers, and business partners. Together, you will deliver digital solutions that empower clients to manage their financial needs effectively.

Job responsibilities  

• Design and develop elegant solutions to specific interaction problems, ensuring consistency across products and platforms while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
• Conduct data-driven analyses to inform design decisions and transform raw information into valuable insights.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring our products and services cater to a diverse range of users.
• Operate with an iterative design mindset, incorporating user feedback and insights to continuously improve the user experience.
• Assist in the analysis of market trends, user research studies, and user behavior to inform design decisions and contribute to the team's strategic thinking.
• Partner with product managers, engineers, and content strategists to translate business requirements and user needs into effective design solutions.
• Create wireframes, prototypes, and detailed design specifications to clearly communicate design intent and facilitate implementation.
• Participate in usability testing and synthesize findings to identify opportunities for design improvements.
• Advocate for the user throughout the product development lifecycle, ensuring that design solutions align with both user needs and business goals.
• Maintain awareness of emerging design trends, tools, and technologies to continuously enhance design processes and outcomes. 

Required qualifications, capabilities, and skills  

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite).
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Experience interpreting complex data and transforming it into actionable insights for informed decision-making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.
• Strong portfolio showcasing user-centered design solutions and process, from concept to delivery.
• Experience collaborating with cross-functional teams, including product managers, engineers, and researchers.
• Familiarity with usability testing methods and synthesizing user feedback to improve designs.
• Excellent communication and presentation skills, with the ability to articulate design rationale and influence stakeholders.
• Knowledge of current design trends, tools, and best practices in user experience and interaction design.

Preferred qualifications, capabilities, and skills  

• Familiarity with designing for complex business domains, such as financial services or other regulated industries.
• Ability to understand and incorporate technical constraints and opportunities into design proposals.
• Basic knowledge of agile development processes and modern frontend development frameworks.
• Awareness of product lifecycles from a UX perspective and how user needs evolve over time.
• Exposure to designing or supporting AI-driven user experiences.
• Strong communication skills for presenting and explaining design concepts to diverse audiences.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.