Field Service Technician I

Title: Field Service Technician I Grade: 6 Position Summary & Key Areas of Responsibility Are you a Field Technician, Field Engineer, or Service Technician? Or do you want to start a career in this field? If you are tech savvy with a good mechanical aptitude and feel your skills are transferrable, you can help us provide best‑in‑class service to some of the largest retail customers in the industry. Pay and Benefits Hourly Pay Range: $19.00 to $20.83, depending on location and experience levels. Overtime available at time and a half. 7 paid holidays and 6 paid floating holidays. Paid vacation – up to 80 hours your first year. 401(k) savings and retirement plan. Company provided business use only vehicle. Medical insurance available immediately. NCR Voyix’s Field Services Team creates value for our customers by delivering solutions that build long‑term relationships. Acting as a first line of response, you will communicate in an open, helpful, and engaging manner with a focus on finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. Formal training (provided through NCR Voyix) will allow you to provide customers what they need when they need it. Our virtual and hands‑on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Voyix is committed to growing the capabilities of our people, building a learning community, and expanding each other’s growth. NCR Voyix is dedicated to building a diverse community where employees feel a sense of belonging, are valued for their contributions, and bring diverse perspectives. Utilize Your Skills To: Perform customer installation, maintenance, and service calls promptly and effectively. Service electromechanical equipment such as self‑checkout systems within an assigned territory. Perform maintenance, repair, preventive maintenance, and system overhauls. Basic Qualifications to Qualify: Local candidate to a specific geographic area. Authorized to work in the U.S. At least 18 years of age. Valid driver’s license and driving record that satisfies NCR fleet requirements. PC skills, basic electronic skills, and familiarity with specific hardware and operating systems. Ability to perform essential functions of the job with or without a reasonable accommodation. Prolonged travel with driving several hours per day. Rotating and weekend shifts. Flexible shift work – rotating shifts within set teams including morning, afternoon, and evening start times with some holidays. Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance. Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size. Willing to be trained on and operate small‑scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches. Preferred Qualifications (Not Required, But Nice to Have): Familiarity with large servers, mainframe computers, and imaging software. A+ Certification, CompTIA, N+ Certification. One or more years of related experience. Does this sound like the opportunity you are looking for? Take the opportunity to apply and hear more! Note: Please review HR CMP Policies 420 and 421 concerning guidelines around internal employee transfers between roles. Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. #J-18808-Ljbffr