Service Manager

Yellowstone Local is proud to represent Apollo Plumbing & Rooter, an industry leader in residential plumbing and drain cleaning services.

Step into a leadership role where you guide field technicians, support operational standards, and help keep daily service running smoothly between the office and the field.

What’s in it for You?

• Annual salary ranging from $80,000 to $150,000 with performance based KPI incentives

• Paid holidays and paid vacation time

• Monday through Friday schedule approximately 7am to 5pm with occasional weekend responsiveness or on call needs

• Medical, dental, and vision coverage

• Short term disability and long term disability protection

• 401(k) retirement plan

• Company provided uniforms

Why You’ll Love It Here

• Our culture recognizes and rewards great performance with team celebrations, company-sponsored holiday parties, and complimentary breakfasts that bring the team together.

• Team environment focused on improvement, accountability, and collaboration

• Strong commitment to professionalism, ethical service practices, and high service standards

• Privately owned business with strong ties to the local community

• Structured systems and clear expectations that help teams stay aligned and productive

Your New Role

As the Service Manager at Apollo Plumbing & Rooter, you will work from Everett, Washington and serve as the connection between office operations and field technicians. Your focus will be supporting service technicians and installation teams while ensuring company procedures, service quality, and operational goals are followed.

• Lead and support service technicians and installation crews in their daily work

• Coordinate communication between office staff and field teams

• Train and evaluate field technicians alongside the Operations Manager

• Conduct ride along evaluations and offer coaching to technicians

• Confirm repairs and installations meet company quality standards and permitting requirements

• Communicate department goals and track performance expectations

• Manage schedules and workloads to maintain efficient operations

• Work with dispatch to help maintain effective scheduling and service flow

• Provide guidance to technicians facing technical challenges in the field

• Address customer concerns to support a positive service experience

• Reinforce OSHA safety practices and promote a safety focused workplace

• Support company initiatives, service opportunities, and membership programs when applicable

• Handle administrative duties such as technician paperwork, evaluations, and expense reports

• Maintain company policies, professional standards, and team accountability

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• 2+ years of experience in plumbing, HVAC, electrical, or other skilled-trades experience preferred

• Plumbing license preferred but not required

• High school diploma

• Valid driver’s license

• Basic computer skills including Microsoft Office

• Strong verbal communication, written communication, and interpersonal skills

• Knowledge of current plumbing codes and regulations

• Understanding of financial and accounting principles related to plumbing operations

• Ability to work extended hours when needed

• Ability to work in both office and field environments

Apollo Plumbing & Rooter is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow