Tier 1 Help Desk Technician

Tier 1 Help Desk TechnicianOne of Insight Global's customers is looking to onboard a Tier 1 Help Desk Technician to their team in Irvine, CA. This individual will serve as the first point of contact for IT support requests and will be responsible for providing technical assistance to employees through phone, email, ticketing systems, and walk-up support. On a daily basis, they will troubleshoot hardware, software, Microsoft Office, and Windows-related issues, assist with device deployments and Windows 10 to Windows 11 upgrades, support user account administration in Entra ID, and help manage mobile devices through Intune and Apple Business Manager. The technician will also maintain IT equipment inventory, support conference room technology, document incidents in the ticketing system, and ensure end users receive timely and professional support. This role requires strong communication skills, a customer-service mindset, and the ability to handle multiple support requests in a fast-paced corporate environment. The candidate should be comfortable lifting and transporting equipment up to 30 pounds as needed. This is a 24-month contract and will be onsite in Irvine, CA 5 days a week. Insight Global