Sales Front Desk Associate

Benefits 401(k) Competitive salary Flexible schedule Free uniforms Opportunity for advancement Paid time off Training & development About the Position The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: Sales experience and confidence (membership sales is highly valued!) Customer service experience (retail or restaurant) Computer/ Technology proficiency A passion for dogs and dog health & wellness! Reliable transportation Willingness to work in a smoke-free environment Who We Are Looking For We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! Benefits Direct career growth path to Management positions (Ass. Manager, Manager) and additional options Total Compensation - $24-30/hr. Base pay is $18 - $21 an hour. Can expect $6-9 additional per hour based on tips Opportunity for commissions incentives Medical benefits upon eligibility Merit-based pay increases Paid Vacation Complimentary service membership Tasks Drive membership sales through health and wellness education Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales Develop membership leads; Follow up with potential members Answer phone calls, schedule customer appointments, manage customer profiles and records Manage cash drawer – responsible for daily cash handling Manage customer expectations; Resolve customer concerns; Retain memberships Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities Confidence in selling services and products Ability to connect with customers (both canine and human!) and provide outstanding customer service Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services Effective communication with team members and dog parents (in person and on the phone) Independently solve problems using Scenthound values and culture as a guide Attention to detail Time-management; Scheduling appointments efficiently Accountability; hold oneself and others to Scenthound standards #J-18808-Ljbffr