Key Holder - Sanctuary Saugus

Job Description

Job Description

Help Lead the Team Opening Sanctuary Saugus 

$19 an hour | Hourly Non-Exempt | Full-Time Opportunities Available 

At Sanctuary Medicinals, Key Holders do a lot more than hold keys. They help set the energy for the entire store. From opening the doors in the morning to leading a busy sales floor at night, Key Holders are trusted leaders who keep operations running smoothly while creating an experience the customer actually enjoys being part of. 

As part of the opening team for Sanctuary Saugus, you will help build the culture, support the team, and bring the store to life from day one. This role is perfect for someone who thrives in fast-paced environments, enjoys leading people, and can balance strong customer service with compliance and operational standards. 

If you are someone who likes staying busy, solving problems on the fly, motivating others, and jumping in wherever needed, you will fit right in here. 

Why Sanctuary Saugus? 

Opening a new store is exciting, fast-moving, and full of opportunity. As a Key Holder, you will help shape the culture, support the team, and play a major role in building the customer experience from the ground up. 

This is a great opportunity for someone looking to grow into management, develop leadership skills, and be part of launching something new in Massachusetts cannabis. 

Duties & Responsibilities 

· Open and close the store when the AGM or GM are not present 

· Help oversee daily dispensary operations including compliance, cash handling, and internal audits 

· Ensure all state regulations, company policies, and operational procedures are followed at all times 

· Organize workflow and help keep the team running efficiently throughout the shift 

· Support employees while helping maintain a positive team environment 

· Help communicate company goals, updates, promotions, and operational changes to staff 

· Partner with management to support store performance, customer experience, and daily operations 

• Lead by example while working alongside the team on the sales floor  
• Help create a fun, fast-paced, and welcoming customer experience  
• Train and support new employees during onboarding and daily operations  
• Handle customer concerns professionally and help resolve issues quickly  
• Keep the sales floor organized, stocked, and presentation-ready  
• Ensure menu accuracy and product availability throughout the shift  
• Motivate and direct staff during high-volume periods  
• Support inventory operations and cash management procedures  
• Maintain strong product knowledge and help educate both staff and customers  
• Assist management with operational tasks and shift execution as needed  
• Help maintain a clean, organized, and compliant dispensary environment  
• Step in wherever needed to support the team and customer experience  

What Makes Someone Great in This Role 

• Strong leadership skills with a team-first attitude  
• Positive energy and ability to motivate others  
• Calm under pressure in busy retail environments  
• Organized, dependable, and quick to problem solve  
• Strong communication skills and attention to detail  
• Ability to multitask without losing focus  
• Comfortable giving direction while still being approachable  
• Passion for customer service and cannabis retail  

Required Skills & Abilities 

• Excellent verbal and written communication skills  
• Ability to resolve problems quickly and professionally  
• Comfortable working in a fast-paced retail environment  
• Flexible schedule including nights, weekends, and holidays  
• Ability to multitask while staying organized  
• Strong sense of urgency and accountability  
• Ability to motivate and support team members  
• Excellent cash handling skills  

Education & Experience 

• Must be 21 years of age or older  
• High School Diploma or equivalent required  
• Must pass all required background checks  
• Minimum one year of cannabis or retail supervisory experience preferred  
• Previous dispensary or cannabis industry experience is a plus  
• Basic computer and Microsoft Office skills required  

Physical Requirements 

• Ability to sit or stand for extended periods of time  
• Ability to lift up to 50 lbs  
• Comfortable working in a busy retail environment throughout the shift  

Additional Employment Information 

This position may require nights, weekends, and holidays based on operational needs. Schedules and job duties may change at any time to support business operations. 

Sanctuary Medicinals is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications. 

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