Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served the community since 1996 and is led by an experienced agent who previously worked as a Territory Manager with State Farm. With a small, close-knit team of two plus the agent, we offer a welcoming, family-oriented environment where relationships, communication, and teamwork truly matter. Outside of work, family is a central priority - Rich is married with three kids and is a graduate of New York University.

Giving back is an important part of who we are. Our agency supports local Little League programs, homeless outreach efforts, and high school initiatives, staying actively connected to the community we serve.

For our team, we offer life and disability insurance, health benefits, a Simple IRA, PTO, licensing reimbursement, free coffee, and regular team lunches. Our office culture is friendly, supportive, and collaborative, and we’re looking for personable team members with strong communication skills who enjoy working closely with others and being part of a small, family-style team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rich Yacyshyn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.