Beverage Operations Trainer - $22.50 per hour

$22.5 per hour

Treasure Island Resort & Casino

*Please note: A resume is required for this position

Pay rate : $22.50 an hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop and deliver structured training programs for both new and existing bartenders and wait staff, covering key areas such as beverage preparation, service techniques, guest interaction, and operational procedures.

Research and develop training methods, techniques, manuals, visual aids and other educational materials to align with industry standards.

Educate staff on casino-specific service standards, including responsible alcohol service, gaming floor etiquette, and state/federal regulations.

Ensure staff understand and follow health and safety protocols, including proper handling of food and beverages.

Lead hands-on training sessions and develop upselling techniques for specific positions

Assess training needs to design, develop, implement, and evaluate training programs, ensuring they align with departmental goals and objectives.

Direct daily work activities and inspect completed work for conformance to standards.

Collaborate with Food and Beverage Management to develop, revise, and implement policies and procedures that align training initiatives with business goals and operational needs.

Document and maintain training files for team members

Serve as a role model for all staff by promoting a culture of engagement, exceptional guest service, and teamwork.

Address and manage team members' training concerns.

Ring and complete all transactions accurately, in compliance with department policy and procedures

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

High School Diploma/GED or equivalent experience.

Proven knowledge of departmental and company policies and procedures.

Proven experience as a bartender, wait staff, or similar role in a casino or high-volume hospitality environment.

Strong knowledge of mixology, beverage trends, and food and beverage service standards.

Preferred Knowledge and Certification:

TIPS Trainer certification.

Previous experience in training or mentoring preferred.

Previous experience working with adult learning and skills development and assessment.

Required Skills:

Accurate and detail-oriented

Highly organized and ability to adapt quickly to changing priorities

Strong computer skills Microsoft Office (Word, Excel, Power Point and Outlook) and Windows

Excellent written, verbal and interpersonal communication skills including the ability to read, analyze, interpret and comprehend written documents such procedures, regulations, periodicals, correspondence as well write the same

Strong conflict resolution skills

Required Abilities:

Ability to follow established dress code policies and practice good personal hygiene

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to speak in a clear, concise and pleasant voice

Ability to develop, implement and present / facilitate training objectives and materials, standard operating procedures and manuals

Ability to deliver training programs and assess learning

Ability to control labor costs

PHYSICAL DEMANDS

Must be able to walk and / or stand for periods of up to 8 hours

Must have a good sense of balance, and be able to bend and kneel and stoop

Must be able to reach and twist occasionally

Must be able to push, pull and grasp objects routinely

Must have the ability to independently lift up to 50 pounds occasionally

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

Must be able to operate foot pedals

WORKING ENVIRONMENT

Work is performed in an office setting and on the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Occasionally must deal with angry or hostile individuals

Apply

Vacancy posted 3 hours ago

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