Call Center Scheduling Coordinator

Job Description

Job Description

Call Center Scheduling Coordinator

Location: Tampa, Florida
Organization: Tampa Family Health Centers (TFHC)

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service — it is our mission. As a Federally Qualified Health Center, we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.

Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and helps expand access to those who need it most.

Position Summary

Tampa Family Health Centers is seeking a  Call Center Scheduling Coordinator to support our call center operations. This role is responsible for managing inbound calls, scheduling patient appointments, routing messages, and ensuring accurate documentation within the Electronic Health Record.

The ideal candidate provides excellent customer service, communicates clearly and professionally, and enjoys helping patients feel supported, informed, and cared for.

Why Join TFHC?

At TFHC, we know our team members are the heart of the care we provide. We offer a strong benefits package designed to support your health, financial wellness, professional growth, and long-term future.

As part of our team, you may have access to:

• Medical, dental, and vision insurance
• Affordable medical plan options
• $0 copay for eligible employee visits and diagnostic testing at TFHC
• Dental coverage with employee-only coverage available at no cost
• Vision coverage for routine eye exams, glasses, lenses, and contacts
• Life insurance and AD&D coverage
• Employer-paid long-term disability coverage after eligibility requirements are met
• Generous PTO
• 7 paid company holidays
• 401(k) with employer contribution after one year
• Employee Assistance Program
• Pet insurance
• Employee discount program
• Student loan refinancing resources
• Potential Public Service Loan Forgiveness eligibility
• Growth and development opportunities within a large, mission-driven healthcare organization

Public Service Loan Forgiveness

Because TFHC is a mission-driven nonprofit healthcare organization, employment with TFHC may help support eligibility for the  Public Service Loan Forgiveness program for employees with qualifying federal student loans.

PSLF eligibility is determined by federal program requirements, including loan type, repayment plan, qualifying payments, and employment status. Employees are encouraged to confirm their individual eligibility through Federal Student Aid.

Benefits That Support You

TFHC’s benefits are designed to provide meaningful support beyond a paycheck. Eligible employees may enroll in medical coverage, dental coverage, vision coverage, life insurance, disability benefits, and other voluntary benefits.

Our benefits package helps support everyday needs, long-term planning, and peace of mind, while also giving employees access to care through the same organization trusted by patients across the Tampa Bay community.

Essential Responsibilities

• Answer and route incoming calls in a timely and professional manner
• Schedule patient appointments accurately and efficiently
• Enter and update patient demographic information in the Electronic Health Record
• Route messages to the appropriate health centers, departments, and staff
• Provide high-quality customer service to patients, callers, and internal team members
• Follow call center procedures, workflows, and scripting guidelines
• Maintain patient confidentiality and ensure compliance with HIPAA and TFHC policies
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum of 6 months of customer service experience in a healthcare, call center, or high-volume environment preferred
• Prior experience in a medical, dental, or healthcare setting preferred
• Experience using an Electronic Health Record system preferred

Skills & Abilities

• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to remain calm, professional, and patient-focused during high call volumes
• Familiarity with medical or dental terminology preferred
• Proficiency with Electronic Health Record systems and Microsoft Office preferred
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong attention to detail, accuracy, and follow-through

Join Us

If you are passionate about helping others, enjoy working in a fast-paced healthcare setting, and are looking for an opportunity with strong benefits and meaningful purpose, we encourage you to apply and join Tampa Family Health Centers.

Please note that employee's initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional Mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employees assigned work location.