Senior Collections Specialist

Job Summary The Senior Collector is responsible for coordinating departmental collection activities, working closely with team members and management to monitor and ensure compliance with collection laws and collection policies. This person must be able to initiate, maintain, and grow solid relationships with our supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management to minimize operational risk while improving cash flow for Oldcastle Infrastructure. Participation in monthly collection conference calls with Field Partners and customers to drive results and resolve non‑payment issues is required. Job Location This position is a hybrid role located at our corporate office in Atlanta, GA near the perimeter. Job Responsibilities Handle a portfolio with a potential of over 700 customers. Respond to email and telephone inquiries from customers, and research and resolve outstanding invoice issues. Review reports and provide feedback to sales, supply chain, and operational teams to drive action within the business. Provide detailed reconciliations as directed by Management. Assign deduction reason codes to unpaid invoices, short‑paid invoices, and stand‑alone deductions. Communicate issues promptly to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrences. Review existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepancies. Follow up with customers to resolve problems and answer any additional questions or inquiries they may have; additionally, will escalate customer/purchase orders to management as necessary. Resolve unapplied cash on account and assist cash with unapplied cash that may belong to the AR. Update weekly and monthly reports for management with the status of delinquent customers and disputes. Work closely with cross‑functional teams such as Sales, Marketing and Customer Service to resolve collection and deduction issues. Stay accountable, transparent and escalate key issues in a timely manner. Participate in monthly Regional calls with all stakeholders. Maintain accurate and current notes on status of customer accounts. Review and propose potential doubtful or past‑due accounts for write‑off. Work closely with the credit department to ensure liens are filed, credit limits are not exceeded, and accounts deemed necessary are put on hold. Speak to your portfolio through analytics and reporting. Job Requirements 12+ years of related experience in B2B collections. Knowledge of lien laws is a plus. Excellent communication skills, both verbal and written. Excellent customer service skills. Excellent Excel skills including VLOOKUP and pivot tables. Ability to reconcile AR accounts. Ability to communicate with both the internal and external customer. Ability to maintain accuracy in a very detailed work environment; highly detail oriented. Proficient in PC skills, accounting software, and Internet‑based tools. What CRH Offers You Highly competitive base pay. Comprehensive medical, dental and disability benefits programs. Group retirement savings program. Health and wellness programs. An inclusive culture that values opportunity for growth, development, and internal promotion. Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr