Senior Salesforce Analyst
Software Technology, Inc.
Salesforce Business Analyst
The Business Analyst is the key point of contact/liaison between the business and the development team. Salesforce business analyst is a project-based, business-improvement role. Business analysts help guide businesses to improve business processes and efficiency in Salesforce. They elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions.
Responsibilities:
Its important to possess the leadership skills to stay alert and bring value to the project with responsibilities including but not limited to:
- Creation and understanding of business cases and process flows upon request.
- Answer queries from the business.
- Understand and find areas of opportunities and bring them to the table.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Staying up to date on the latest process and IT advancements to automate and modernize systems.
- Conducting meetings and presentations to share ideas and findings.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Working closely with clients, technicians, and managerial staff.
- Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Advanced technical skills.
- Excellent documentation skills.
Required Skills
Here are the soft skills a BA should have:
- Needs analysis
- Eliciting requirements
- Business case definition
- Requirements writing
- Requirements review
- Flow and process diagramming
- Wireframing
- Business data analytics
- Problem solving
A BA should also have at least a basic understanding of these Salesforce technical skills:
- AppExchange
- Automation
- Collaboration
- Data management
- Reports and dashboards
- CRM
- Platform
- Sales and Service
Requirements:
- A bachelors degree in business or related field
- A minimum of 5 years of experience in business analysis or a related field. +5 YOE as a BA/SM or similar roles.
- Excellent verbal and written skills.
- Experience with Application development requirements.
- Analytical and Critical Thinking.
- Leadership.
- BA Certification Desired.
- Experience using: Jira, ADO, Confluence
- UiPath is a plus.
- A track record of following through on commitments.
- Excellent planning, organizational, and time management skills.
- Experience leading and developing top-performing teams.
- A history of leading and supporting successful projects.
Desirable
- Experience working in a not-for-profit organization or a small but growing organization
- Previous Salesforce Implementation experience
- Knowledge of best-practice sales process
$96.5k - $110.1k
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