Direct Service Advocate

Job Description

Job Description

Salary:

Position Summary

The Direct Service Advocate provides trauma-informed, survivor-centered support to individuals impacted by domestic and sexual violence and stalking. Support includes crisis intervention, emotional support, safety planning, court and medical advocacy, and connection to resources.

Essential Duties and Responsibilities

The following reflect core duties; other duties may be assigned as needed.

Direct Advocacy Services

• Provide in-person and phone-based advocacy for individuals impacted by domestic and sexual violence and stalking
  Offer crisis intervention, emotional support, safety planning, peer support, and referrals
  Facilitate and/or support survivor support groups, as assigned
  Accompany clients to hospitals, police departments, Child Advocacy Centers (CACs), and court proceedings as needed
  Assist with shelter intake and follow-up support when appropriate
  Maintain accurate, timely, and appropriate data entries in the client services database

On-Call Coverage

• Serve as scheduled staff backup on the 24/7 support line rotation, including nights and weekends
  Participate in other on-call shifts as assigned, such as weekday daytime coverage
  Provide support to on-call volunteers during shifts as needed

Community Collaboration & Communication

• Build collaborative relationships with local partners such as law enforcement, healthcare, legal, and social services
  Participate in local community meetings, multidisciplinary team (MDT) meetings, and case reviews as assigned
  Participate in outreach and awareness events to promote services and community engagement
  Attend regular staff meetings, supervision, and staff development opportunities
  Communicate effectively with team members regarding coverage, client needs, and service delivery

Minimum Qualifications

• Associate degree in human services, criminal justice, psychology, or a related field; or a minimum of two years of relevant experience
  Completion of the 30-hour Response Training Program (required upon hire) to ensure understanding of confidentiality, privilege, and program standards
  Maintain a minimum of 6 hours of annual training relevant to advocacy and trauma-informed care
  Understanding of domestic and sexual violence; advocacy or crisis intervention experience preferred
  Ability to maintain confidentiality and act with professionalism and empathy in client interactions

Other Requirements

• Valid NH drivers license, reliable transportation, and adequate insurance coverage
  Willingness and ability to work outside of regular business hours, including evenings and weekends
  Ability to work in emotionally demanding environments; strong self-care and boundary-setting skills recommended
  Flexibility to adapt to a dynamic work pace and shifting priorities

Working Conditions & Physical Demands

• Office based with regular local travel required
  Requires sitting for extended periods and occasional lifting (up to 25 lbs)
  Frequent interaction with individuals in crisis or distress; emotionally demanding at times