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Chargeback / Accounts Receivable Specialist

The Chargeback / Accounts Receivable Specialist is responsible for researching, validating, and resolving customer chargebacks and deductions. This position works closely with internal departments and external customer portals to ensure deductions are properly supported, disputed when appropriate, and accurately documented.

Key Responsibilities

Research customer chargebacks and determine whether each claim should be validated or denied

Verify deductions and maintain accurate records in spreadsheets

Generate chargeback and deduction reports as required

Obtain supporting information and documentation from customer portals, applications, emails, Sales, Customer Service, brokers, and other sources

Work closely with Sales, Customer Service, Warehouse, and Logistics teams to research and resolve discrepancies

Communicate with external partners and customer departments to resolve late or skipped payments

Access and manage customer-specific portals related to Accounts Receivable and chargebacks

Prepare and send invoice requests

Maintain organized chargeback documentation and supporting records

Scan, file, and maintain financial and customer documents

Stay current on customer vendor-compliance requirements and chargeback policies

Monitor outstanding disputes and follow up to ensure timely resolution

Identify recurring deduction issues and communicate findings to appropriate departments

Perform additional Accounts Receivable and administrative duties as assigned

Job Requirements

Previous experience in Accounts Receivable, chargebacks, deductions, billing, or collections preferred

Strong research, analytical, and problem-solving skills

Excellent attention to detail and accuracy

Proficiency with Microsoft Excel and spreadsheets

Ability to navigate customer portals and multiple computer applications

Strong written and verbal communication skills

Excellent organizational and time-management abilities

Ability to work effectively with Sales, Customer Service, Warehouse, Logistics, and external partners

Ability to manage multiple priorities and meet deadlines

Experience in a manufacturing, distribution, or consumer products environment is a plus