Food Service Runner

Food Service RunnerAt SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters. SSA at the Dallas Zoo is looking to hire food runners to help run products to outside food carts from popcorn, cotton candy, beer kegs, etc.Position Title: Food Service RunnerReports to: Food Service Operations Manager(s)Responsibilities:Communicate with front-of-house and back-of-house staff to ensure orders are prepared correctly and in a timely fashion.Run food orders to guests and assist with any other needs they may have surrounding their order.Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards.Ensures proper uniform, hygiene, hand-washing and glove use with self.Follows through daily prep and items lists, as assigned.Actively helps to support operation in assigned role, supporting holes as necessary.Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.Communicates up to the Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.Remains knowledgeable of all menu items, prices and specials.Perform other tasks as deemed necessary.Maintains a clean, safe and organized work environment.Uphold and demonstrate a complete understanding of company policies and procedures.Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.IDEA + Belonging:Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.Focuses on removing barriers and empowering growth and opportunity for team members at all levels.Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.Job Requirements:Strong interpersonal and communication skills.Exceptional problem solving/decision making skills combined with the ability to be organized.Demonstrates the ability to remain flexible in a fast-paced environment.Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.Ability to work varied hours/days, including nights, weekends and holidays, as needed.Previous Experience:None requiredCompensation and Benefits:Eligible for overtime pay.On-Demand Pay Program: Get access to a portion of earned wages before payday.Meal Plan & Employee Discounts at applicable locations.Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).Tuition Discount through Partnership College.Up to 8 hours of Bereavement LeaveHoliday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.