AR Associate

Department: Finance Reports To: Senior Director of Finance FLSA Status: Exempt Job Type: Full-time Location: Raleigh, NC Position Overview The direct focus of this role is to assist with cash management customer service and the credit deductions aspect for direct and indirect approved customers of Accord Healthcare. Maintain and document complete, timely, and accurate rebills for assigned customers. Follow established procedures for processing receipts, cash, credit memo, debit memo, departmental transactions and handling customer requests. Participate and manage all aspects of the AR Cash/Credit processes. Essential Functions, Duties and Responsibilities Cash Application Process incoming cash receipts (ACH, lock-box, in-house, scanned, Non-AR) against appropriate accounts. Apply cash receipts according to customer’s remittance without exceptions (this includes monitoring cash discounts taken by customers). Obtain supporting documentation for cash application processing via shared drive and vendor portals. Research all discrepancies between amount billed and amount paid. Balance cash receipts to the general ledger/SAP daily. Maintain and update appropriate cash workbooks. Credits Research, analyze, and validate debit memos and coordinate with other departments to process customer credit requests. Credit types include pricing, shelf stock adjustments, inventory over/short, promotional goods, damaged goods, write-offs, rebates, bill backs, failure to supply, expiry returns, chargebacks, and miscellaneous. Obtain supporting details such as contracts, pricing letters, pricing grids, and sales register reports for credit issuance. Maintain and document complete, timely, and accurate credit memos for assigned customers. Process credit memos/debit memos in PharmaNetS (i.e., pricing, shelf stock adjustments, inventory over and short, promotional goods, damaged goods, write off, data fees, bill backs, misc.) Process credits for returned merchandise and expiries from customers as assigned. Review credits and re-bills daily for accuracy and distribute to customers accordingly. Maintain and update appropriate documentation with credit supporting details. Billing (Debit Memo / Rebills) Maintain and document complete, timely, and accurate rebills for assigned customers. Perform ongoing reconciliations to ensure integrity of billing and receivables data. Review all debit memos, claims, and supporting documentation for accuracy and completeness. Research and correct Customer and Manager rejected debit memos or claims for resubmission where necessary. Other Accounts Receivable Functions Distribute monthly statements and ad hoc requests Access customer portals Respond to all customer requests via email, telephone, etc. Maintain customer files and update customer contact details Respond to internal requests / inquiries within a timely manner usually within 24 hours Perform ad‑hoc duties as needed based on the department Monitor customer account details for non-payments, delayed payments, un‑applied(s), and other irregularities, particularly with credits/debit classified memos, Assist with month end closing Performs other duties as required or assigned The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully meet the expectations listed above. Education and Experience 3-5 years of relevant experience in accounts receivable; cash applications Associate's degree preferred SAP experience (preferred) Previous Pharma experience preferred Consistent attention to detail and accuracy Knowledge, Skills, and Abilities Data entry and advanced Excel skills required Deadline oriented and good organization skills The ability to identify and implement continuous improvement Consistent attention to detail and accuracy Experience with and strong aptitude for reconciliations Multitasking and flexible to changes and learning new processes quickly and the ability to work in a high‑paced team environment Physical/Mental Demands and Working Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The role requires extended periods of sitting and computer use. Some walking, standing, bending, or carrying of light items (up to 10 lbs) may be required. Accord provides equal employment opportunities (EEO) to all employees and applicants for employment consistent with applicable local, state or federal law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr