Customer Service Representative-Logistics

Job Description

Job Description

Speedy Delivery LLC
OUR MISSION
Not Just Last Mile, The Extra Mile.
OUR VALUES
· Not Saying “No” – Flexible Solutions
· Get It Right or Make It Right
· Not Just Reactive – Proactive
· Not Lip Service – Great Service
· Create “Fist Pump” Moments
OUR STORY
IF OUR NAME SOUNDS FAMILIAR, YOU PROBABLY GREW UP WATCHING MISTER ROGERS’ NEIGHBORHOOD… or, our brand is growing (hopefully that last one). Matt Deter started Speedy Delivery LLC (SPEEDY) in 2000 by negotiating a multi-store partnership as a 3PL with the same furniture company that helped put him through college. When it came time to name his company, Matt wanted to find a way to communicate his personal values for how business should be done. “Doing business is too often simply transactional. But business is more than a transaction—it’s about relationships with real people.”

Job Summary-Bilingual preferred (Spanish)
Speedy Delivery LLC is looking Customer Service Representative in San Francisco 

• Is detailed and well spoken.
• Is reliable.
• Enjoys tracking problems and speaking with customers.
• Possesses excellent customer service skills.
• Remains calm under pressure when juggling multiple calls.
• Has a High School diploma or GED equivalent.
• Has customer service experience.
• Is proficient with computers and technology.

Job duties would include:

• Monitoring delivery completions.
• Enforce company policies with delivery teams.
• Communicate daily with customers to get feedback about delivery.
• Address customer service issues, complaints and answer questions.
• Perform data entry tasks.
• Monitor surveys and reports to escalate customer complaints and driver training issues as needed.

Please reply with your resume.