Director

Job Description

Job Description

Welcome!Thank you for exploring a career with us! Our team of 400+ dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Position:  Director - Full Time

Location:  West Springfield, MA

Hours: 40 hours per week

Schedule:  Monday - Friday 8:00 AM - 4:00 PM; occasional weekends, holidays, and evenings required

Summary: 

• The Director provides strategic leadership, oversight, and evaluation of programs serving individuals with intellectual and developmental disabilities, including those supported through the Department of Developmental Services (DDS). This role is responsible for ensuring the delivery of high-quality, person-centered services that promote independence, community inclusion, wellness, and meaningful life outcomes. The Director oversees all aspects of program operations, including staff supervision and development, budget management, regulatory compliance, quality assurance, and program performance. Working collaboratively with internal teams, families, referral sources, and community stakeholders, the Director ensures services are responsive to participant needs and aligned with organizational goals and best practices. In addition, the Director serves as a key representative of the agency within the community, cultivating relationships with employers, service providers, state agencies, and community partners to expand opportunities and strengthen supports for participants. The ideal candidate is a dynamic and compassionate leader with extensive experience managing community-based day services for individuals with intellectual and developmental disabilities and other complex support needs. Candidates should possess strong leadership, program management, and relationship-building skills, along with a deep commitment to person-centered practices and community inclusion.

Qualifications: 

• Master’s degree in human services, psychology, sociology, social work, or a related field is preferred. Alternatively, a Bachelor’s degree in a related field with at least five years of relevant experience, including a minimum of three years in a supervisory or management role, is required. 

Key Responsibilities:

• Lead, supervise, and develop program staff by providing guidance, performance management, and training opportunities that strengthen professional growth and enhance service delivery.
• Oversee program operations and performance, including budgets, staffing, service quality, and administrative functions, to ensure efficient and effective service delivery.
• Promote agency services and expand employment opportunities by engaging community employers, developing strategic partnerships, and increasing awareness of available programs.
• Collaborate with employers to develop meaningful job placements that align with participants’ interests, abilities, skills, and individualized support needs.
• Oversee person-centered planning and service delivery to promote independence, dignity, individual choice, and meaningful community integration for all individuals served.
• Build and maintain collaborative relationships with individuals served, families, employers, community partners, funders, and other key stakeholders.
• Monitor program performance and drive continuous quality improvement through data analysis, stakeholder feedback, and the implementation of strategies to improve outcomes and service quality.
• Ensure timely and accurate reporting to internal leadership, funding sources, and regulatory agencies in accordance with organizational and external requirements.
• Travel throughout the region to conduct program site visits, engage with employers and community partners, and participate in relevant meetings, events, and initiatives.
• Ensure ongoing CARF accreditation readiness and compliance by maintaining adherence to applicable standards, supporting audit preparation, and implementing corrective actions as needed.
• Provide oversight of the West Springfield DDS office, programs, and staff in collaboration with the Program Supervisor to ensure effective operations and quality service delivery.
• Ensure compliance with all applicable health and safety requirements, human rights protections, licensing standards, accreditation requirements, and regulatory mandates.
• Lead the expansion of DDS services in the West Springfield office by identifying growth opportunities, strengthening service capacity, and supporting the development of new programs.
• Develop and strengthen relationships with DDS areas to expand access to Employment and Community-Based Day Services (CBDS) and support program growth.
• Strengthen community partnerships and engagement by fostering collaborative relationships and leading quarterly meetings with community stakeholders.
• Oversee DDS program management and service utilization, including roster management, participation monitoring, and quarterly program reviews to ensure effective resource allocation and service delivery.
• Participate in annual budget development and oversee the West Springfield fiscal year budget to support financial accountability, resource management, and program sustainability.
• Increase organizational visibility and contribute to strategic initiatives by actively participating in leadership meetings, collaborating across departments, and supporting agency-wide projects that advance the organization's mission. 

“Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.”

Full-time Viability staff members are eligible for the following:

• Health, Dental & Vision insurance plans.
• Dependent care flexible spending account.
• Flexible Spending & Health Savings account.
• Pet-plan discount program offered through Fetch. 
• Company paid Long-term Disability insurance.
• Company paid Short-term Disability insurance. (NY & OK employees only) 
• Company paid Life & AD&D insurance.

Benefits & Perks for all Viability staff members:

• Employer matched 403B contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off.
• 11 Paid Holidays a year.
• Access to training and professional development resources through our comprehensive online learning platform.
• Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
• Employee Assistance Program that provides confidential assistance for all life challenges.
• Work-life balance.

Who We Are

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our Mission

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

Our Vision

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.

To apply, please see the Careers section of our website at VIABILITY.org. If accommodations are needed for the application process, please call or text us at View phone number on ziprecruiter.com, and we will be happy to assist.