Tech Specialist 4

Tech Specialist 4

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core valuesagility, expertise, and trustwe foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a Tech Specialist 4 to join our Security and Electronic Systems (SES) business Unit. As part of the SES Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and command and control systems for commercial customers across high-growth markets.

Responsibilities:

• Plan, schedule, and manage technical deliveries and engineering projects, including scope, dependencies, risks, and milestones
• Define, document, and maintain project delivery standards, templates, checklists, and processes across engineering teams
• Configure and administer Jira, including workflows, issue types, fields, dashboards, and automation, and drive consistent usage across teams
• Organize and prepare detailed documentation of project and system performance, including status reports, service request records, and analysis for leadership and customers
• Analyze system and project performance and recommend process and technical improvements
• Train engineers, project teams, and system users on delivery standards, tools, and systems
• Serve as primary coordination point for manufacturers and vendors on behalf of engineering, including onboarding, meeting scheduling, and communication cadence
• Track manufacturer support cases, RMAs, and firmware or product issues through resolution, escalating as needed to minimize impact on engineering and deployments
• Conduct and coordinate research and evaluation of new system manufacturers, such as access control, intrusion detection, and closed circuit television systems
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Read and interpret engineering drawings, blueprints, schematics, SOPs, and statements of work (SOW)
• Interface with engineering team to ensure design and delivery efficiency
• Coordinate research and development of entire systems, ensuring interoperability and constructability scenarios are analyzed
• Apply working knowledge of networking and system administration principles to understand, triage, and route technical issues
• Coordinate test lab scheduling, equipment maintenance, and vendor evaluation hardware
• Interface with internal and external customers
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Triage and coordinate support requests from field personnel and system administrators on installation issues, and coordinate post-deployment support, including on-site as needed
• Perform all duties with minimal direct supervision

Qualifications:

Education/Experience:

• High School Diploma with 12+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
• Associates with 10+ years of experience or
• Bachelor's Degree with 7+ years experience or
• Master's Degree with 5+ years experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Vendor certifications for electronic systems preferred
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel up to 15%

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.