Crisis Advocate

Make a Difference When It Matters Most.

YWCA Greater Harrisburg is seeking compassionate, dedicated professionals to join our Crisis Advocacy team. As a Crisis Advocate, you will provide trauma-informed crisis intervention, advocacy, safety planning, and support to survivors of domestic violence, sexual assault, stalking, and human trafficking. Working in the shelter, on the 24-hour hotline, and throughout the community, you'll help survivors navigate difficult situations while connecting them to the resources they need to move forward.

Position Details

• Starting Pay: $21.00/hour
• Schedule: 37.5 hours per week with the following shifts available:
  • Tuesday–Saturday, 8:00 a.m.–4:00 p.m.
  • Tuesday - Saturday, 4:00 p.m. to midnight
  • Sunday–Thursday, 8:00 a.m.–4:00 p.m.
• Includes compensated on-call responsibilities

Essential Responsibilities

• Provide trauma-informed crisis intervention, advocacy, and safety planning.
• Respond to the 24-hour crisis hotline.
• Accompany survivors to hospitals, courts, and law enforcement appointments.
• Assist with Protection From Abuse (PFA) petitions.
• Support residents in emergency shelter.
• Coordinate referrals and community resources.
• Maintain accurate, confidential documentation.
• Participate in trainings, team meetings, and ongoing professional development.

We're Looking For Someone Who Has

• A compassionate, professional, and inclusive approach.
• The ability to remain calm and adaptable during crises.
• Strong communication, organization, and documentation skills.
• Knowledge of trauma-informed care, victim advocacy, and community resources.
• Experience in crisis intervention, advocacy, counseling, social work, or related human services.
• Proficiency with computers and the ability to learn case management software.

• Bachelor's degree in human services, criminal justice, or related field; or an Associate's Degree with 2 years of relevant experience.
• Prior experience in providing advocacy, social work, human services, or other supportive services.
• Must have a reliable vehicle for travel within Dauphin and Perry Counties with a valid Driver's License.
  • Please note: Vehicle is for transportation of employee only - no client transport.
  • Mileage is reimbursed.
• Must possess current FBI, Child Abuse, and State Police Clearances.

Why You'll Love Working With Us – Check Out Our Awesome Benefits!

✨ Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy

Employee Assistance Program (EAP) – Because your well-being matters
❤️ Life Insurance – Peace of mind for you and your loved ones

Short & Long-Term Disability – We've got your back when life takes an unexpected turn

Pension Retirement Plan – Start earning a pension after just two short years of service

403(b) Retirement Plan – Begin contributing on day one to secure your financial future

Generous Paid Time Off – Recharge with paid time off days and sick days

11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most