Marketplace Account Manager

MEISON is a collection of high-end and luxury women’s apparel brands including Jones New York, Misook, Ming Wang, and Kasper. We focus on elevated, timeless workwear and fashions that are easy to mix-and-match and designed to help build an effortless and reusable wardrobe. Our brands are found online, through specialty boutiques, and in stores with our various retail partners such as Neiman Marcus, Saks 5th Avenue, Nordstrom, Bloomingdale’s and Dillard’s.

Position Summary:

Support the growth and execution of MEISON's Marketplace and Dropship across major luxury and department store channels. This role owns day-to-day retailer operations, listing optimization, sales performance monitoring, and inventory execution for key digital marketplaces (Bloomingdale’s, Nordstrom & Macy’s) and premier dropship accounts (Saks 5th Avenue & Neiman Marcus). This role is ideal for someone who enjoys analyzing data, solving problems, and working cross-functionally to grow digital wholesale partnerships.

Responsibilities:

• Channel Management & Strategy: Manage the day-to-day operations of marketplace accounts (Bloomingdale’s, Nordstrom, Macy’s, etc) and dropship accounts (Saks 5th Avenue & Neiman Marcus) while building strong relationships with retail partners. Support the execution of channel strategies by monitoring business performance, identifying opportunities, and coordinating with internal teams to drive sales growth and operational excellence. Ensure all account initiatives are executed accurately and on time while maintaining alignment with company objectives.
• Promotional Planning & Execution: Coordinate promotional opportunities across marketplace and dropship partners, including seasonal events, retailer promotions, and platform-specific campaigns. Ensure promotional pricing, product participation, and timing are executed accurately and meet retailer requirements. Monitor promotional performance, identify opportunities to improve results, and communicate key insights and recommendations to leadership.
• Inventory & Fulfillment Coordination: Monitor inventory availability across assigned marketplace and dropship accounts to support product availability and maximize sales opportunities. Partner with Planning, Operations, and Customer Service to resolve inventory, fulfillment, and shipping issues that impact account performance. Proactively communicate stock shortages, inventory availability, and operational challenges while helping ensure timely order processing and a positive customer experience.
• Operational Compliance & Content Standards: Ensure product listings across marketplace and dropship partners are accurate, complete, and aligned with brand standards and retailer requirements. Audit product content, imagery, pricing, attributes, and product detail pages to maintain accuracy and consistency. Coordinate with internal teams and retail partners to resolve listing issues, update content, and ensure products remain compliant with partner standards and service level agreements (SLAs).
• Pricing & Margin Management: Execute pricing updates across marketplace and dropship accounts in accordance with company pricing strategies and retailer requirements. Monitor pricing accuracy, promotional pricing, and margin performance while identifying discrepancies or unauthorized pricing issues. Partner with leadership to resolve pricing conflicts and support the achievement of profitability goals.
• Cross-Functional Collaboration: Partner with Planning, Operations, Customer Service, Marketing, IT, and other cross-functional teams to support the successful execution of marketplace and dropship initiatives. Coordinate projects, communicate priorities, and proactively resolve issues to ensure deadlines are met and business objectives are achieved. Provide regular updates on account performance, launches, and operational initiatives to key stakeholders.
• Sales Analysis & Performance Reporting: Track, analyze, and report on daily, weekly, and monthly account performance across assigned channels. Evaluate key metrics, including sell-through rates, inventory levels, returns, margins, and category trends to identify growth opportunities and operational risks. Prepare regular business recaps with actionable insights, partnering with leadership to inform strategic decisions and optimize pricing and promotional strategies.

Qualifications & Experience:

• Education: Bachelor’s Degree in Business Administration, E-Commerce, Fashion Merchandising, Apparel, Sales, or a related field.
• Experience: 2–4 years of hands-on experience in e-commerce, dropship, or digital marketplace account management, preferably within the apparel, fashion, or retail industry. Direct, proven accountability for driving channel growth and revenue targets.
• Retailer & Account Expertise: Demonstrated experience managing major department store e-commerce accounts, with a strong understanding of marketplace platforms such as Bloomingdale’s, Nordstrom, Macy’s, and dropship fulfillment channels.
• Technical & Platform Skills:
  • Hands-on proficiency with marketplace integration software and vendor portals such as Rithum (ChannelAdvisor), CommerceHub, Logicbroker, Mirakl, or direct retailer seller centers.
  • Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS, and data manipulation) and proficiency in Microsoft Office Suite.
  • Familiarity with AI productivity tools (e.g., ChatGPT, Microsoft Copilot) is a plus.
• Analytical Capability: Strong analytical abilities with a proven track record of tracking sell-through, inventory levels, returns, and margin metrics to deliver actionable business recommendations to leadership.
• Communication & Collaboration: Excellent written and verbal communication skills with the ability to build strong cross-functional relationships and maintain professional retailer partnerships. Comfortable presenting business updates and communicating recommendations to internal stakeholders.
• Operational Troubleshooting & Compliance: Practical experience resolving daily account friction, including fixing catalog listing errors, resolving suppressed/deactivated listings, monitoring MAP compliance, and preserving luxury brand positioning across multi-brand digital channels.

Compensation & Benefits:

• Salary Range: $70,000-$75,000
• 100% Employer covered Medical, Dental & Vision
• Health Savings Account (HSA)
• Company-paid basic life insurance
• 401K
• PTO & 10 Paid Holidays
• 75% Employee Discount for all 4 .com brands (Ming Wang, Misook, Kasper, Jones New York)
• Hybrid Position

More about Meison:

We are a family-owned and operated company, and our core values help shape our company culture. These core values are the foundation that we use to build our team, collaborate with each other, and how we approach our work. We are committed to understanding our customers, solving problems by finding and applying solutions, speaking up when we need help all while valuing our time, money and resources.

As we continue to grow and bring new brands into our portfolio, we strive to become one of the preeminent providers of women's high-end luxury apparel in the US. Our goal through all of our efforts is to create a welcoming, inspiring environment that makes it easy for our customers to build a quality wardrobe that works for their style and their lives. They should not have to worry about what to wear or buy next — we do the thinking for them through our passionate understanding of their wants and needs when it comes to getting dressed. Not only do our collections delight the imagination, they also teach our customers how to dress, offering value beyond the aesthetic of a well-designed wardrobe.