Art Specialist

Job Title
Art Specialist

Job Description

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love-big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines - ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking an Art Expert who is a true craftsperson and a technical leader who is responsible for ensuring our team operates with the highest integrity and highest artistry when completing a customer's order. They are responsible for instilling best in class art safety procedures and role modeling the care and attention required to deliver the highest quality product.

The Art Expert works to drive customer satisfaction, talent development, and knowledge growth across our Art Technician and production teams. They will help coach the team on each element of our production process and be an expert themselves in art receiving, mounting, assembly, art care and repair techniques. This role has supervisory responsibilities and is a leader on the floor, instilling reverence for art and motivating, developing, and coaching a team towards success. This position has direct people responsibility. This role is critical in helping our customers entrust us with their most valued pieces and give them confidence that Framebridge is an expert in art care.

As a Framebridge Team Member, You Will:

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As An Art Expert, You Will:

• Oversee the production team in proper techniques to ensure art and people safety, high quality and customer happiness
  
• Serve as in the in-house expert on complex and high value art as well as the in-house expert on best in class techniques
  
• Responsible for managing a team and leading them to success via servant leadership, people-first management skills, and a player-coach mentality.
  
• Drives team and individual metrics by communicating job expectations and performance goals; planning, monitoring, and appraising business and individual results (KPIs and behavioral); coaching, counseling, and managing employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  
• Completes production plan by scheduling and assigning team members based on business and talent needs; establishing priorities; monitoring progress; resolving problems
  
• Maintains quality service by establishing and enforcing organization and customer standards.
  
• Responsible for role modeling art care and rolling out processes that embed art appreciation throughout the factory
  
• Work cross functionally with internal teams on process improvements, areas for growth, and product innovation
  
• Serve as the subject matter expert on how to mount, frame, assemble, repair art for existing and new products
  
• Participate in any employee certification programs and provide input and direction for training materials, methods and media
  
• Provide recommendations on where teams can improve or optimize when it comes to quality, best in class process, and upskilling to the Operations Leadership team
  
• Maintain a consistent presence on the manufacturing floor to observe techniques
  
• Resolves team members' problems by analyzing data; investigating issues; identifying solutions; recommending action.
  
• Fulfill work orders that require higher level expertise and attention
  

Who You Are:

• Strong customer focus and understanding of customer needs
  
• Deep appreciation and respect for the pricelessness of what we frame and what it means to customers
  
• Experience leading, managing and coaching teams to achieve business goals and high quality products.
  
• Meticulous attention to detail, with an acute eye and steady hands
  
• Interpersonal savviness who uses diplomacy, tact, and builds rapports across different functions
  
• Understands different art mediums and can discern what is needed to successfully frame or repair accordingly
  
• Versatility and ability to navigate ambiguity, fast-paced environment
  
• Natural ability to lead via influence
  
• Association with Professional Picture Framers Associates
  

• Experience working in a custom-product business
  
• Knowledge of different materials, adhesives, and other tools and inputs that make for beautifully framed custom art
  
• Degree in the arts
  

Benefits & Perks:

• Full medical, dental, and vision benefits
  
• Generous retirement program - 401(k) and employer-funded pension plan
  
• Parental leave and return program
  
• Flexible Time Off and paid holidays
  
• Framebridge employee Free Frame codes and discounts
  
• Short-term disability and Life/AD&D Insurance
  
• Employee Assistance Program (EAP)
  
• Ongoing learning and development opportunities
  
• Commuter benefits
  
• Pet insurance
  
• And more!
  

Salary Information:

The base range is $75K-$80K- potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Equal Opportunity Employer:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions - including hiring, promotion, and advancement - are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Time Type
Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.