Member Services Representative

Job Description

Job Description

Job Title: Member Services Representative  

FLSA Status: Non-Exempt 

Job Type: Part-Time 

Reports to:  Aquatics and Membership Coordinator

Primarily hiring for early morning weekday shifts.

Part-Time Benefits:

• Retirement accounts (You can contribute at any time, but the Y will contribute 12% after two years of service with 1,000 hours in each of the two years)
• Paid time off (Accrue 1 hour of paid time off for every 30 hours worked)
• Complimentary nationwide 2 adult family membership to the Y
• Discounts on programs, summer camps, YMCA Camp Miller 
• Team member referral program
• Employee engagement and appreciation activities
• Employee assistance program
• Growth and development opportunities
• Leadership certification and related training offered and encouraged

Summary/Objective    
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships, and programs, and maintains cleanliness and organization of the lobby area. 

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions 

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.