Parts Counter Person

Parts Counter Person

This is a Parts Counter Person position that is based out of the Baltimore, MD location. You will be providing parts support to customers for walk-ins, phone, service department and other media orders as well as processing, filing, expediting and updating department paperwork. This position is also responsible for some warehouse functions. Equipment knowledge and jobsite experience is a plus. In this role, you will be tasked with using multiple computer systems including inventory systems, email, MicroSoft programs, and other equipment parts look up systems. This position also requires a great deal of customer interaction on the phone, in person, and email communication.

Key Job Responsibilities:

• Assist phone and walk-in customers with parts requests.
• Research parts issues, generate sales orders and quotes using appropriate electronic media.
• Process invoices and customer returns.
• Maintain records to document activities.
• Assist service department with parts requests, returns, and inquiries.
• Document and track activities.
• Other duties as assigned to facilitate customer satisfaction, including parts pick-up and delivery.
• Assist with cycle counts of inventory, help identify obsolete inventory and recommend inventory.

Qualifications/Requirements:

• Good computer skills
• Ability to work independently with minimum supervision
• Excellent customer service skills
• Strong oral and written communication skills
• Prior experience with CE and/or Mining parts counter, inventory, purchasing
• Ability to read and understand technical manuals, computerized inventory systems, phone skills, pricing systems.
• Valid drivers license and clean driving record
• Ability to safely operate a forklift