Member Services Representative

Member Services Representative

The Marion Family YMCA has partnered with Marion City and Marion City Schools to operate the Rec and Resource Teen Center at 240 West Church Street, in downtown Marion. The Rec Center offers a centralized, safe location for teens (grades 6-12) to socialize, seek support, and engage in activities and resources that will help prepare them for success. The Rec consists of a gymnasium, teen lounge, art/maker space room, and Tech Lab. The Rec Center is open Monday-Friday 2:30-7:00 PM during the 2025-2026 school year with varying hours during the summer months.

The Member Services Representative, working as part of the Membership Service Team, will deliver professional customer service, relationship building, and sales skills to create a welcoming environment at the YMCA's Rec and Resource Center site. The incumbent will additionally provide in-depth information, such as memberships, programs, activities, special events, etc. The incumbent will assist with the attraction and retention of members, including the collection and processing of monetary transactions and information for members, participants and guests. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.

Weekly responsibilities include helping check-in teens to the Rec Center, promoting and signing up participants for programs, helping with snack and dinner services, and may assist with designing and implementing a variety of age-appropriate activities for teens including group games, arts & crafts, clubs and hobbies, social emotional learning activities, sports and more.

Part-time position (10-15 hours per week)

Requirements

Position requires a compassionate person with excellent listening skills. Prefer individuals with customer / member service experience. Incumbent must have knowledge of general office skills (typing, filing, balance cash drawer, etc.); excellent interpersonal and problem-solving skills; and ability to connect with people of diverse backgrounds. Other requirements include basic computer knowledge; obtain within 90 days and keep current certifications in First Aid and CPR with AED and must be at least 18 years of age.