Associate Director of Strategic Operations

About Forged Fiber 

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates , and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

Forged Fiber is looking for an Associate Director of Strategic Operations to lead a high-impact team that helps turn strategy into execution across our Build and Operations organizations. In this role, you will lead Program Managers and Project Managers who support major network build initiatives, operational readiness, process improvements, and business-critical programs. This is an opportunity to shape how work gets prioritized, governed, communicated, and delivered as Forged Fiber continues to scale. The ideal leader is a strong operator, trusted partner, and people-focused coach who can bring structure, clarity, and momentum to complex cross-functional work.

Location: US Nationwide Work from Home

The Main Responsibilities

• Lead, develop, and inspire a Strategic Support Group made up of Program Managers and Project Managers that work with the Operational Excellence Team .

• Partner with the Operational Excellence team in strategic initiatives and execution

• Create the structure, operating rhythms, and governance needed to help Build and Operations teams execute with clarity, speed, and accountability.

• Partner closely with Build, Operations, Engineering, Construction, Finance, Supply Chain, IT, and other teams to align priorities, remove roadblocks, and keep critical work moving.

• Oversee strategic initiatives, process improvements, operational readiness efforts, and build-support programs from intake through execution.

• Bring visibility to key milestones, risks, issues, decisions, and resource needs through clear executive reporting, dashboards, and action trackers.

• Coach program and project managers on best practices for planning, stakeholder engagement, risk management, scope control, and delivery discipline.

• Identify opportunities to simplify processes, improve handoffs, strengthen execution, and create scalable ways of working across Build and Operations.

• Prepare leadership briefings, recommendations, and decision materials that help leaders make informed choices.

• Balance team capacity, priorities, vendor or contractor support, and budget inputs to ensure the right focus on the highest-impact work.

• Model a culture of trust, transparency, accountability, teamwork, and continuous improvement.

• Perform other duties as assigned.

What We Look for in a Candidate

You will thrive in this role if you enjoy building teams, creating orders from complexity, and helping people do their best work. Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We are looking for a leader who can bring those values to life while driving measurable results across large, complex programs. Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We are looking for a leader who can bring those values to life while driving measurable results across large, complex programs.

Qualifications:

• Experience leading program and project management teams in a complex operational, infrastructure, construction, telecommunications, or network build environment.

• A strategic mindset with the ability to turn business priorities into clear plans, practical governance, and measurable outcomes.

• Strong relationship-building skills, with the ability to influence and align leaders and teams across Build, Operations, Finance, IT, Engineering, Construction, and executive stakeholders.

• Confidence developing clear reporting, dashboards, action trackers, risk registers, and decision materials for senior leaders.

• A people-first leadership style with strong coaching, communication, change management, and organizational skills.

• Comfort operates in a fast-moving, matrixed environment where priorities can shift and sound judgment matters.

• Requires up to 25% travel based on business needs

Education and Experience:

• Bachelor’s degree or work history in business administration, Engineering, Construction Management, Telecommunications, Operations Management, Project Management, or related field. PMP, PgMP, Lean Six Sigma, or similar certification is a plus.

• 5+ years of experience in program management, project management, operations, network build, infrastructure deployment, telecommunications, or a related field, including experience leading managers or cross-functional delivery teams.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Location Based Pay Ranges: Dallas, TX

Pay Range: $150,000.00 to $210,000.00 Annually

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in E ‑ Verify and will provide the federal government with your Form I ‑9 information to confirm that you are authorized to work in the United States. Employers can only use E ‑ Verify once you have accepted a job offer and completed the Form I ‑9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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